People Shared Services Team Leader

1. Main purpose of the job

As a Shared Services Team Lead at our organization, your responsibilities are leading and managing the daily operational execution and deliverables of the human resources shared function with a focus on the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes. You are responsible for team engagement, and performing efficient and quality deliverables.

You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle your own tasks and ad-hoc tasks related to talent/onboarding/data management administration processes to support operational efficiency and effectiveness.

2. Responsibilities and duties

Service Delivery

• Responsible for talent/onboarding/employee lifecycle data management process and implementation.
• Responsible for the daily operational functions such as but not limited to case management, distribution, and assessment of related processes/requests.
• Responsible and ensures quality and efficiency of own work deliverables related to the function on a daily basis.
• Act as the subject matter expert/escalation for the team and clarify their process-related queries.
• Support building the training plan, live training, in-training, follow-up training of new and existing procedures.
• Support in hiring and building the team's competency and capability.
• Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.
• Manages the delivery of high-quality services and ensures the team is working together to meet service delivery and service quality expectations
• Manage team's utilization, work planning, and task distribution and accomplishments.
• Participate in preparing and evaluating the HR-related reports on workload management, and service level agreement (SLA) achievement including quality and process efficiency.
• Responsible for submission and coordination of status report(s), as necessary
• Contribute to process/continuous improvement initiatives.
• Perform other related tasks that may be required from time to time.

Leadership/People/Relationship Management

• Lead, and promote a culture of teamwork, innovation, and excellence in customer service
• Motivate, support, coach, and guide team members in daily operations and performance
• Discuss performance objectives for all team members in accordance with the company OKR
• Monitors and reviews progress and accuracy of work directs efforts towards achieving agreed performance metrics, and provides technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people's competency and capability.
• Conducts periodic appraisal and required follow-up in accordance to the work delivery and output, following the policies of the company.
• Build, Develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

3. Skills and preferred qualifications

Qualifications

• Bachelor's Degree in Human Resource Management, Psychology, or any related course.
• Have at least 3 years of experience leading a team in a shared services industry serving global business/shared services.
• In-depth knowledge and experience in Talent/Onboarding and employment Life Cycle Data Management.
• Expert of HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and execution of ATS/Hiring/ERP systems and tools, database functionality, and reporting.
• Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.
• Experience working in a multicultural environment and experience in a shared services environment is an advantage
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business area
• Extensive Experience in start up, growing and fast paced organization is highly desirable.

Competencies

• Proficient in Workday and/or any relevant ATS/Hiring/ERP system.
• Has excellent knowledge and experience in Microsoft Office systems and tools (ie. excel, word)
• Has experience in data reporting and analytics.
• Strong problem-solving, relationship-building, communications, and conflict management skills.
• Proven organizational skills with ability to handle multiple priorities efficiently.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to work independently knows the importance of achieving results through team
• work and delegation.
• Has the ability to take initiative and make sound judgments and decisions within applicable scope, procedures, and guidelines.
• Demonstrated knowledge of systems, processes, and procedures relevant to the work scope.
• Result-oriented mindset and the ability to show leadership in challenging situations.
• Excellent oral and written communication skills in English

Shift:

• Flexibility and willingness to cover CET/AEST, whenever applicable