People Services Specialist

Discover your 100% YOU with MicroSourcing!

Position: People Services Specialist
Location: Eastwood, Libis, Quezon City
Work setup & shift: Hybrid | Dayshift

Why join MicroSourcing

Position Purpose

The People Services Specialist / Senior Specialist is responsible for executing key HR operational services, including employee onboarding, records management, offboarding, and administrative support for employee discipline and grievance processes.
Reporting to the Head of Shared Services or People Services Manager/Officer, this role ensures consistent, high-quality service delivery, compliance with company policies and local labor laws, and contributes to a positive employee experience across the organization.

Key Roles and Responsibilities

• Address and resolve escalated operational concerns from the Admin and EVHR teams
• Roll out HR projects, initiatives, and company policies across assigned sites
• Handle disciplinary cases (Class A-D) in coordination with HR leadership
• Collaborate with Admin and Total Rewards teams in the preparation of payroll-related reports
• Maintain and create 201 files, including proper documentation and backup records
• Maintain and update Microstatus profiles, including employee assignments, compensation, and records
• Escalate urgent employee concerns to the HR Manager as necessary
• Facilitate town halls, employee events, and company-wide programs in collaboration with other departments
• Participate in operations and admin site lead meetings
• Conceptualize and implement employee engagement activities (within budget), such as birthday celebrations and work anniversaries
• Facilitate employee ramp-up and rehire processes coordinate with Talent Acquisition on onboarding, PEME, and requirements
• Administer company-provided and government-mandated employee benefits
• Manage the full employee lifecycle, from hiring to separation (EOC, redundancy, termination)
• Prepare and submit required reports to DOLE during redundancy cases
• Attend DOLE arbitration meetings related to escalated termination cases
• Perform other tasks as assigned based on business needs and management direction

Qualifications

• At least 1 year of experience in HR administration, HR operations, or a related role
• Fresh graduates with strong academic performance and a keen interest in HR operations may also be considered
• Basic understanding of HR principles and practices
• Familiarity with Philippine labor laws and regulations is an advantage
• Strong organizational skills with high attention to detail and accuracy
• Excellent written and verbal communication skills with the ability to interact professionally with employees
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, or local HRIS platforms) is a plus
• Ability to handle confidential information with discretion and integrity
• Strong work ethic and commitment to delivering excellent HR service

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/

.Terms & conditions apply