Job Summary
Join our dynamic team as a PE-Med Device Complaint Manager where youll play a crucial role in managing customer complaints within the life sciences domain. With a focus on customer service excellence and complaint resolution youll utilize your skills in MS Excel to ensure efficient data management. This hybrid role offers a day shift schedule allowing you to balance work and personal commitments effectively.
Responsibilities
- Manage and resolve customer complaints related to medical devices ensuring timely and effective solutions.
- Utilize MS Excel for data analysis and reporting maintaining accurate records of complaint management activities.
- Collaborate with cross-functional teams to address customer issues and improve service delivery.
- Implement strategies to enhance customer satisfaction and loyalty within the life sciences sector.
- Conduct thorough investigations of complaints identifying root causes and recommending corrective actions.
- Communicate effectively with customers providing updates and resolutions to their concerns.
- Monitor trends in complaint data to identify areas for improvement and drive process enhancements.
- Ensure compliance with industry regulations and company policies in all complaint management activities.
- Provide insights and feedback to product development teams based on customer complaints and experiences.
- Develop and maintain strong relationships with customers fostering trust and confidence in our services.
- Assist in the creation of training materials and resources for customer service teams.
- Support continuous improvement initiatives to optimize complaint management processes.
- Contribute to the companys mission of delivering high-quality medical devices that positively impact society.
Qualifications
- Demonstrate proficiency in MS Excel for data management and analysis.
- Possess strong skills in customer management within the life sciences domain.
- Exhibit expertise in complaint management processes and best practices.
- Show ability to work collaboratively in a hybrid work model.
- Display excellent communication skills for effective customer interaction.
- Have a keen eye for detail in investigating and resolving complaints.
- Understand industry regulations and compliance requirements.
- Be adaptable to changing priorities and customer needs.
- Bring a proactive approach to problem-solving and process improvement.
- Maintain a customer-centric mindset in all interactions.
- Be committed to delivering exceptional service and support.
- Have a passion for contributing to the advancement of medical device quality.
- Demonstrate a willingness to learn and grow within the role.
Certifications Required
Certified Customer Service Professional (CCSP) Advanced MS Excel Certification
