Leads and coordinates cross-functional teams in support of the end-to-end payroll process for clients.
Our ideal candidate will have experience with:
- Working knowledge of North American payroll, benefits and workforce management functions.
- Managing and coaching a team of payroll administrators
- Providesexcellent customer service experience
- Setting direction for people to achieve their goals
- Managing a broad scope of day-to-day operations
- Measuring, monitoring, and controlling quality using department metrics
- Measured process improvements that have internal and external impacts
- Working with offshore teamsprovidingongoing daily support and subject matter expertise
- Multinational payroll experience (US/CA) is an asset
- Provides leadership and expertiseto direct reports; ensures they are provided with the appropriate toolsand training to successfully execute ongoing daily responsibilities
- Demonstrates a desire to continually learn and sets learning goals for self and team
- Communicate and collaborate with clients and internal team members
- Collaborate with internal partners and high-profile clients through client lifecycle
- Oversight of testing completion (Parallel, Dry run, Dev changes)
- Manages and coordinates payroll teams and collaborates globally to ensure end to end payroll success
- Coach and mentor team, conductregular individual performance meetings that include, setting expectations, performance conversations and documentation, careerand development
- Sustain a team culture of individual engagement, personal growthand career development.
- Managing schedules and staffing
- Document and escalate issues timely
- Plan and coordinate regular team meetings, maintaininga quality culture, encouraging participation
- Share key company strategies and initiatives positively
- Create and maintaina high levelof engagement and leadership effectiveness
- Participate and/or lead various projects to completion(including middleware vendor projects)
- Responsible for year-round compliance and control efforts
- Participates in a network of cross-functional internal partners
- Has an I own it attitude about deliverables and projects from start to finish
- Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage. Leads efforts to continually improve in these areas
- Responsible for ensuring contract and service level agreements (SLA) compliance
- Manage continuous change effectively in a fast-paced environment
- Hours of work between 8am-8pm Eastern Standard Time (EST)
MinimumQualifications:
- 1-3+ years of experience leading teams in high-volume payroll and benefits operations.
- Must have a minimum of 1- 3 years of experience leading teams in high-volumepayroll operation, managing end to end Canada and/or US payroll (Includes Balancing, Quarter End (US), ROE (CA), Tax, Garnishments, Legislation & Year End)
- Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience in a matrix environment
- Must have excellent verbal and written communication skills with the ability tocommunicate clearly and effectively with leadership, internal partners, and customers
- Plans organizes and problem solves, aligning with company goals
- Bachelor's Degree desiredor equivalent work experience
- Industry related certification is an asset
- Experience in the outsourcing or consulting industry preferred
- Highly adaptable and flexible.
- Able to manage through constant change with minimal stress
