We're Hiring: Senior Payroll Operations Manager!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Senior Payroll Operations Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Senior Payroll Operations Manager
Work Arrangement: Work from Home
Location: Philippines - Any CS Branch (Makati/Ortigas/Pampanga/Cebu/Tarlac)
Schedule: Morning shift
Job description:
Key Workflow Responsibilities:
Operational Leadership
- Own end-to-end payroll workflow delivery to ensure accuracy, timeliness, and compliance
- Monitor, manage, and enforce SLAs, proactively identifying and resolving capacity risks
- Oversee escalations and complex customer issues, ensuring high-quality outcomes
Quality & Process Excellence
- Implement and continuously refine robust quality control practices with our Process & Quality team
- Lead root-cause analysis, document findings, and implement preventive solutions
- Maintain and enhance standard operating procedures and knowledge assets
Scaling & Transformation
- Build and optimise scalable onboarding processes to reduce key-person dependency
- Act as the technical payroll SME as we transition toward a marketplace and tech-enabled delivery model
- Partner closely with Product & Engineering to improve workflows, automate manual tasks, and unlock efficiencies
People Leadership
- Develop, mentor, and upskill payroll specialists to maintain high performance
- Support hiring, onboarding, and capability development across the payroll team
Cross-Functional Collaboration
- Work closely with Customer Success, Implementations, and Quality to continuously improve service delivery
- Provide insights and operational feedback to influence roadmap and strategic priorities
Qualification and requirements:
- 4+ yrs Australian payroll across modern awards / EAs
- Power-user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2)
- Expert knowledge: award compliance, payroll tax (all states), super, portable LSL, workers comp, FBT
- Exposure to HRIS / Time and Attendance integrations (Tanda, Shiftcare, BambooHR) desirable
- Clear, confident Englishable to translate payroll jargon into plain language for customers & stakeholders
Non-negotiable skills & requirements:
- 4+ yrs Australian payroll across modern awards / EAs
- Power-user of Employment Hero and or KeyPay (rules engine, custom GL, STP 2) or any related software
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
