Join GrowthAssistant and level up your healthcare operations career!
We're looking for an empathetic and highly organized Patient Support Specialist to provide front-line operational support to patients and healthcare providers. In this role, you will be the bridge between patients, doctors, and pharmacies—resolving non-clinical issues across systems such as prescriptions, billing, and eligibility. If you thrive in high-trust environments and enjoy solving complex support cases that require research and coordination, we want you on our team.
This is your chance to grow with a forward-thinking company while enjoying a permanent work-from-home setup, competitive pay, and a range of bonuses and benefits.
Compensation & Perks
Salary Range: Up to ₱60,000/month (Final offer based on skills and experience)
Work Setup: 100% permanent work-from-home
Schedule: U.S. Business Hours (Must be open to working one weekend day if needed)
Bonuses:
- $25 monthly perfect attendance bonus
- Performance bonus (Yearly performance evaluation)
- Anniversary bonus (₱5,000 at 1 year; ₱10,000 at 2 years and up)
- $300 referral bonus per successful hire
Paid Parental Leave (Maternity & Paternity)
Paid Time Off:
- 7 holiday PTO days/year
- 6 regular PTO days/year
Health Coverage: Comprehensive HMO plan (Healthcare Plan)
What You'll Do
- Multi-Channel Support: Provide technical assistance to patients and providers via email, chat, and phone, ensuring high-quality communication and quick response times.
- Complex Coordination: Act as the liaison between patients, doctors, pharmacies, and internal teams to resolve issues like prescription transmissions and eligibility questions.
- Case Management: Manage support cases that require deep research, multiple follow-ups, and cross-tool investigation rather than single-touch responses.
- Documentation & Reporting: Communicate with providers via Slack and document all outcomes clearly in Zendesk and operational spreadsheets (Google Sheets/Excel).
- Financial Operations: Handle sensitive workflows including refunds, billing, and payment-related tasks using internal tools and established SOPs.
- Cross-Functional Collaboration: Escalating technical inquiries to Engineering or Product teams when necessary to ensure 100% issue resolution.
What We're Looking For
- 2+ years of experience with Zendesk or a similar ticketing platform (Zendesk strongly preferred).
- High-Trust Experience: Proven background supporting customers in regulated industries such as healthcare, fintech, or insurance.
- Technical Agility: Comfort working across multiple tools simultaneously (Slack, JIRA, internal admin systems, and spreadsheets).
- Communication: Exceptional written and verbal English skills with a professional, empathetic phone presence.
- Judgment & Ownership: Ability to learn complex workflows quickly and apply sound judgment when SOPs don't cover every specific scenario.
- Detail Oriented: A detective mindset—thoroughly reading and listening to understand issues and double-checking work before solving tickets.
Nice to have
- Advanced technical skills and understanding
- Experience supporting telehealth, healthcare, or health-adjacent platforms
- Familiarity with Zendesk, JIRA, or similar ticketing/escalation tools
- Experience using Google Sheets / Excel for tracking, lookups, or operational reporting
- Exposure to payments or billing systems (e.g., refunds, payment processors like Stripe/Braintree)
- Prior experience coordinating with external partners (doctors, vendors, payers, pharmacies)
Why You'll Love Working Here
At GrowthAssistant, you'll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.
Apply today and take the next step in your career with GrowthAssistant!
