Discover your 100% YOU with MicroSourcing!
Position: Patient Management Coordinator
Work setup & shift: Work from Home | Night shift
Why join MicroSourcing
You'll Have
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
Key Responsibilities
AMT ( Advanced Medical Therapy) Client Workflow Oversight
- Manage the end-to-end Advanced Medical Therapy client journey between NPs and studios.
- Ensure clients move on time through intake, telemed, prescribing, and follow-ups.
- Serve as the primary operational hub for all AMT client flow and coordination.
Airtable Tracking and Monthly Management
- Maintain, update, and regularly audit Airtable dashboards for all GLP clients.
- Track monthly prescription activity, program adjustments, survey completion, and follow-up needs.
- Refresh dashboards with any operational or clinical updates as required.
- Communicate, verify, and adjust medication tiers in POW based on NP direction or client status.
- Proactively identify and resolve data gaps before they affect patient care.
AMD Form Monitoring
- Monitor AMD daily for newly submitted forms (HHF, consents, medical history, labs).
- Ensure all documentation populates accurately in each client chart.
- Flag missing, incomplete, or incorrect forms to studios for immediate resolution.
Calendly Appointment Pre-Check
- Review upcoming appointments to confirm all required AMD documentation is present.
- Verify health history completion and required labs are uploaded.
- Reschedule, hold, or escalate appointments that do not meet pre-check standards.
Studio and NP Communication Management
- Facilitate and manage communication between NPs and studios.
- Ensure NP guidance reaches studios clearly and quickly.
- Keep NPs updated on studio issues such as missing forms or client concerns.
- Track all open items through completion and closure.
Ship-to-Home Tracking Support
- Provide studios with tracking support for ship-to-home GLP clients.
- Manually monitor shipments from partner pharmacies (CSM).
- Help studios set clear delivery expectations and troubleshoot shipping delays with clients.
What You Need
Non-negotiables
- Prior experience in patient coordination, clinical support, or medical office administration, preferably within a healthcare, telehealth, or clinical environment.
- Strong organizational and operational coordination skills, with the ability to manage multiple patient cases, documentation requirements, and appointment timelines simultaneously.
- Exceptional attention to detail, particularly when reviewing patient documentation, medical forms, and records to ensure accuracy and completeness.
- Experience monitoring and managing documentation workflows, including verifying forms, tracking missing information, and ensuring records are complete before appointments.
- Ability to coordinate communication between multiple stakeholders, such as healthcare providers, clinics/studios, and internal teams.
- Strong written and verbal communication skills for handling operational updates, documentation follow-ups, and issue resolution.
- Demonstrated ability to track tasks and follow through until closure, ensuring operational processes run smoothly without delays.
- Comfortable working with multiple systems or platforms simultaneously and managing structured workflows across digital tools.
- Proven problem-solving ability, with a proactive approach to identifying issues and escalating them before they affect patient care or appointments.
Preferred Skills/expertise
- Experience working with telehealth platforms, Electronic Health Record (EHR) systems, or digital patient management tools.
- Familiarity with workflow management tools or databases such as Airtable, scheduling platforms, or similar operational tracking systems.
- Exposure to appointment scheduling systems and calendar management tools (e.g., Calendly or similar platforms).
- Experience tracking program progress, patient follow-ups, or prescription workflows within a healthcare program or medical service.
- Background in supporting healthcare providers (e.g., Nurse Practitioners, physicians, or clinical teams) with operational coordination.
- Experience reviewing health history forms, lab submissions, or consent documentation prior to patient consultations.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
