Partnerships Operations Specialist

Work arrangement

Full 5-day work in the office

Team Introduction

The Partnerships function is focused on identifying, unlocking, and scaling external partnership opportunities that directly contribute to commercial performance. Sitting alongside our core Commercial and Marketing teams, this function serves as a growth leverusing collaboration with external partners to drive traffic, transactions, and visibility across our platform. Partnerships are not just about relationship-building; they are strategic tools that must deliver mutual business value, and help us reach new users, activate existing ones, or strengthen our platform's relevance within consumers lives.

Role Introduction

The Partnerships Operations Specialist supports the growth and day to day management of Lazada's external partnerships, with a strong focus on Lazada Gift Cards and voucher programs. This role requires a commercially driven individual with solid sales experience, capable of handling partner accounts while ensuring operational accuracy and governance compliance.

Vouchers and Gift Card Management

Create and manage promo vouchers, system-generated codes, and Lazada Gift Cards in accordance with agreed partner mechanics

Ensure accuracy and compliance with commercial agreements and internal governance policies

Partner Performance Reporting

Update and maintain shared dashboards with external partners

Track relevant performance metrics and ensure data accuracy and timeliness

Gift Card Operations and Governance

Manage end to end BAU operations of the Lazada Gift Card fulfillment cycle

Coordinate with internal stakeholders, including Finance, Customer Care, and external partners

Oversee SOA generation, payment verification, B2B CTU wallet funding, code creation, refunds, and SLA monitoring

Ensure proper documentation and audit readiness across all transactions

Partner Servicing and Account Support

Act as primary point of contact for first-time partner inquiries and BAU redemption concerns

Ensure timely resolution and accurate communication with partners

Escalate issues appropriately while maintaining strong partner relationships

Contract Coordination and Documentation

Track contract endorsements and maintain custody of all partner documents

Ensure documentation completeness and compliance standards

Administrative and Coordination Support

Set up meetings with potential and existing partners

Record and circulate minutes of meetings with clear action items

Support ad hoc projects and initiatives as directed by the team lead

Qualifications & Skills

• Minimum 2 to 4 years of relevant professional experience, preferably in sales, account management, partnerships, or client servicing roles
• Experience supporting a sales team through documentation, coordination, and operational follow-through
• Proven experience in handling accounts or managing external partnerships
• Demonstrated track record in external-facing or client-facing roles, managing partner relationships and servicing requirements
• Experience in sales and marketing, and exposure to finance functions are considered a plus
• Strong organizational and multitasking skills, with high attention to detail
• Excellent communication and interpersonal skills, both written and verbal
• Proficiency in MS Office, particularly Excel and PowerPoint
• Ability to handle confidential and sensitive information with discretion