The Partnership Acquisition, Onboarding and Management Lead II is responsible for driving the end-to-end acquisition, onboarding, and relationship management of business partners. This role focuses on identifying and developing strategic partnerships, ensuring a smooth onboarding experience, and maintaining strong partner relationships to support business growth and operational objectives.
Key Responsibilities
- Lead the end-to-end partner acquisition process, from prospecting and qualification to negotiation and partnership activation.
- Identify and develop new partnership opportunities aligned with business goals and growth strategies.
- Build and maintain strong relationships with key partners and stakeholders.
- Manage the partner onboarding process, ensuring all requirements, documentation, agreements, and operational needs are completed accurately and on time.
- Coordinate with internal teams such as Sales, Operations, Finance, Legal, Compliance, Product, and Marketing to ensure seamless partner onboarding and activation.
- Develop and implement strategies to improve partner acquisition, onboarding efficiency, engagement, and retention.
- Serve as the primary point of contact for assigned partners and address concerns or operational issues in a timely manner.
- Monitor partner performance, engagement, and key business metrics; provide regular reports and insights to management.
- Lead business reviews, performance discussions, and partner meetings to identify opportunities for improvement and growth.
- Negotiate commercial terms, agreements, and partnership requirements in coordination with relevant stakeholders.
- Identify potential risks and resolve partnership-related issues while ensuring compliance with company policies and regulatory requirements.
- Drive process improvements and standardization across partnership acquisition and onboarding activities.
- Mentor and provide guidance to team members to ensure achievement of team KPIs and business objectives.
- Prepare presentations, reports, dashboards, and business updates for internal and external stakeholders.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
- At least 5–7 years of relevant experience in partnership management, business development, account management, sales, onboarding, or client relationship management.
- Proven experience in partner acquisition, onboarding, and relationship management.
- Experience managing key accounts, strategic partners, or multiple stakeholders.
- Strong negotiation, presentation, communication, and relationship-building skills.
- Strong business acumen with the ability to identify commercial opportunities and develop partnership strategies.
- Excellent project management and organizational skills, with the ability to manage multiple priorities and deadlines.
