About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose:
- Responsible for planning and designing enterprise-wide business solutions for external customers.
- The Technology Transformation SME is accountable to lead the requirements gathering and implementation of all new Technology deployed within the GRSO GCC direct and indirect organization across all supported geographies.
- The SME will liaise with XDX teams as well as operational teams to ensure the correct set-up and processes are created, signed off and deployed.
- The role will also have responsibility to maintain and support existing technology including telephony
Scope:
Specific:
- Indiviudal contributor
- Global role accountable for GCC Americas and EMEA support
- No financial budget
Primary Responsibilities:
- Act as SME on behalf of GRSO GCC teams within XDX led projects to define requirements for new technologies to be implemented
- Liaise with operations team to ensure all requirements are captured and documented correctly
- Ensure alignment and sign off
- Work with Technical teams to design functionalities and test that they meet the scope and requirements
- Work with training and process teams to prepare operational deployment
- Monitor and track roll out within all operation
- Support operations in early life days to learn how to manage and monitor the new technology
- Work with XDX team for current system upgrades
