Onboarding and Governance
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we&aposre creating an all-in-one ecosystem of financial services for today&aposs generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be
Bolder for Better.
Description
Overview:
The Operations Lead will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solutions. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work in a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.
What You Will Be Doing
- Checking and validation of partner information and documents
- Enhanced due diligence (if applicable)
- Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.)
- Creation of partner accounts across various platforms
- Post-validation of partner information, documents, and other requirements as needed
- Updating of all relevant trackers for reporting purposes
- After-sales customer servicing and processing of requests
- Proactive and accurate monitoring of Service Level Agreements (SLAs)
- Process improvements and collaboration with cross-functional teams for product and process automation
- Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
- Initiative process improvements and collaboration with cross-functional teams for product and process automation
- Manage people or direct subordinates, be it an organic hire or project hire
What We Are Looking For
- Graduate of any 4-year business course
- With Operations experience in Fintech or any Financial Institution for at least 3 years, preferably in deposit account opening, partner onboarding and/or account provisioning
- Has excellent written, oral communication and presentation skills
- Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
- Possesses a keen eye for detail
- Comfortable working with numbers and able to generate insightful and accurate reports
- Highly adaptable and flexible, able to work within a group or as an individual contributor
About Us
Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of todays generation of moneymakers through cutting edge technology.
We lead millions of Filipinos consumers, businesses,communities, and government agencies alike into a version ofthe current digital economy thats more inclusive, transparent,and empowering than ever.
We are powered by the country&aposs only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
