OTC - Accounts Receivable Specialist

The role of Cash Collector covers all aspects of collections activity including :

• Cash Collection

• Account Management

• Customer Relations

• Recovery Endorsement

• Credit Application

• Relationship building with North American Customers and Internal teams

Key Role Tasks and Activities:

• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs

• Accountability for debt and cash targets achievement on a quarterly/monthly basis

• Full compliance with all Xerox policies and procedures

• Written / oral communication on open balances and reconciliation of accounts for portfolio

• Correct application of credit invoices on accounts

• Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery

• Implementation of service stops/ remove stops according to process

• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer

• Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care

• Weekly top account status reporting

• Receive inbound calls from customers calling back about their accounts

• Process payment over the phone

• Contact customer to inquire remittance information as required by banking team

• 25 customer calls a day

• 0+ Past Due goal as defined by client

• 120+ Past Due goal as defined by client

• No Value + activity opened more than 2 days

• No 90+ aged credits at the end of the month

• 100% Portfolio Coverage

• 100% Contact Updates