Job Description
RESPONSIBILITIES:
The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshoot issues.
Ability to identify and assess process related complexities and propose potential solutions
Flag risks in a timely manner to external and internal stakeholders with proposed plans
Build solid relationship with stakeholders / business partners
Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements
Exposure to business transformation basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI
SKILL AND QUALIFICATIONS:
Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
with at least 5 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
With at least 7 to 8 years of OTC/Accounts Receivable experience
With 5 years of supervisory experience
Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
Willing to work in any shifts i.e. night shift, graveyard schedule etc.
Good communication skills
