Responsible for complex fulfillment transactions, escalations, and quality oversight across the order-to-invoice and receivables lifecycle.
Responsibilities
- Manage complex and high-value order-to-invoice transactions, ensuring accuracy, completeness, and adherence to agreed fulfillment SLAs and metrics.
- Oversee and reconcile complex accounts receivable cases, including disputed invoices, partial payments, credit reallocations, and historical adjustments.
- Act as a primary escalation point for unresolved customer billing, tax/VAT, and payment-related concerns
- Perform advanced credit line reviews and assessments
- Lead or independently resolve system discrepancies between CRM and finance/accounting systems
- Review and validate Sales Statements, receivable postings, and reconciliation outputs
- Support and/or lead portions of monthly financial closing activities, including validation of fulfillment-related figures for Singapore and other assigned entities.
- Serve as a process and policy subject-matter expert for order-to-invoice, accounts receivable, and CRM usage.
- Ensure compliance with internal controls, data privacy, confidentiality, and audit requirements, providing support during internal or external audits.
Qualifications
- Bachelor's/College Degree in Business Administration, Management, Accountancy, Finance, or a related field.
- Minimum of 3-5 years relevant experience in Fulfillment, Accounts Receivable, Order-to-Invoice, Finance Operations, or a similar function.
- Prior experience in IT security, enterprise software, SaaS, or high-technology companies.
- Strong working knowledge of CRM systems and accounting/finance software (e.g., QuickBooks Online or equivalent).
- Proven experience in reconciliation, variance analysis, and financial data validation.
- Strong understanding of internal controls, audit readiness, and data confidentiality.
- Excellent English verbal and written communication skills.
