Position Summary
The Order Fulfillment Manager oversees the end-to-end delivery of event-related services and materials, ensuring accuracy, timeliness, and quality in a technology-driven environment. Key responsibilities include managing inventory, logistics, and shipping. Provide support for client and event needs, ensuring compliance and documentation, and collaborating with internal departments to meet service expectations.
Job Responsibilities
1. Inventory Management
- Maintain accurate records of race kits and merchandise to ensure inventory levels meet participant demand.
- Collaborate with the organizers to monitor stock and resolve any discrepancies.
- Conduct regular inventory audits to track available and distributed items before and after the event.
2. Quality Control
- Implement quality checks to ensure kits meet both company standards and customer specifications.
- Oversee receiving procedures to ensure all inbound shipments are inspected, documented, and stored appropriately.
- Inspect packaging and kit contents to ensure completeness, correct labeling, and proper assembly based on event-specific configurations.
- Lead continuous improvement initiatives by suggesting and piloting process enhancements that improve product reliability, customer satisfaction, and fulfillment accuracy.
3. Logistics and Shipping Management
- Optimize shipping routes and methods to reduce costs and ensure on-time delivery.
- Monitor shipment progress and proactively address delays, exceptions, or disruptions to ensure timely resolution and customer satisfaction.
- Develop and maintain a shipping calendar aligned with the event schedule, ensuring clear visibility into lead times, deadlines, and special handling requirements.
- Select and manage relationships with shipping carriers, logistics partners, and customs clearance service providers to optimize cost, reliability, and transit time.
4. Team Leadership
- Provide hands-on training for team members on proper inventory handling, quality control, digital setup procedures, and safe equipment usage.
- Assign tasks, set clear performance expectations, and monitor workload distribution to meet order deadlines, especially during peak event periods.
- Conduct regular team meetings to align on goals, communicate operational updates, and address challenges proactively.
- Act as the primary escalation point for operational issues, providing guidance and support to resolve fulfillment or system-related challenges promptly and effectively.
5. Client and Event Support
- Support remote and on-site teams with fulfillment-related issues and concerns.
- Maintain detailed records of client fulfillment history and recurring support needs to streamline future deployments and build strong client relationships.
6. Compliance and Documentation
- Oversee and ensure accurate and complete documentation for all shipments, including invoices, delivery receipts, customs declarations, and waybills.
- Create and update internal documentation such as standard operating procedures (SOPs), checklists, training materials, process flowcharts, and emergency response procedures related to fulfillment and logistics.
7. Collaboration
- Collaborate on the implementation and management of inventory control systems to support real-time tracking, barcode scanning, and location management.
- Work closely with Account Management, Registration, and Bib Production teams to verify client orders and requests.
Qualifications:
- Bachelor's degree in Business Administration Major in Logistics and Supply Chain Management, Operations Management, Industrial Engineering, or a related field.
- Minimum of 25 years of experience in order fulfillment, logistics, operations. Preferably in a tech-driven or event services environment.
- Experience handling event-related logistics and fulfillment in related industries.
- Excellent organizational and time management skills with attention to detail.
- Ability to develop process improvements and optimize workflows.
- Ability to communicate effectively with participants, and internal teams.
- Proficiency in MS Office (Excel, Word) and other relevant software tools.
Work set-up:Onsite/In-person
Job Types: Full-time, Permanent
