The Order Entry Specialist is responsible for accurately processing and managing customer orders from receipt to fulfillment. This role involves handling order-related inquiries, confirming details with customers, and ensuring that all transactions are recorded correctly in the system. The ideal candidate is detail-oriented, efficient, and capable of multitasking in a fast-paced environment while maintaining a high level of accuracy and customer service.
Duties and Responsibilities:
- Receive and process orders, assisting customers with product requests, order entry, order confirmation, and other related inquiries.
- Prepare and maintain Backlog Reports, identifying reasons for unshipped orders and verifying item availability in stock.
- Manage Open Order Updates, including pull-ins, push-outs, and expediting shipments as necessary.
- Collaborate with Customer Support and other departments to resolve order discrepancies and ensure timely processing.
- Ensure all order details are accurately recorded and communicated to relevant teams.
- Provide updates to customers and internal stakeholders regarding order status and expected delivery timelines.
- Support continuous process improvement initiatives within the order management and fulfillment functions.
Qualifications:
- Bachelor's degree or relevant equivalent experience in business, administration, or related field.
- Minimum of 12 years of experience in order entry, customer support, or logistics coordination.
- Strong attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office Suite, especially Excel and Outlook.
- Experience using ERP systems (e.g., MERP) and working with VPN environments (e.g., Amazon Workspace).
- Excellent communication and organizational skills.
- Ability to prioritize and handle multiple tasks under tight deadlines.
- Strong problem-solving skills with a customer-focused approach.
Software / Applications Used:
- Amazon Workspace Client VPN access
- Zoom Communication and coordination
- MS365 Office productivity tools (Excel, Word, Outlook)
- MERP Order and inventory management system
