Oracle Finance Support

About the Role

The Finance Level 1 Help Desk Support Oracle ERP Financials is responsible for delivering first-level assistance to end users encountering issues within Oracle Financial modules. This role plays a critical part in maintaining operational continuity by resolving basic functional and technical problems, guiding users through standard finance workflows, and escalating complex issues to higher support tiers.

The successful candidate will support modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Cash Management (CM). They will manage incoming support requests, troubleshoot user-reported issues, and ensure timely resolution in alignment with service-level agreements (SLAs).

Key responsibilities include but are not limited to:

• logging and categorizing tickets
• assisting with user access provisioning
• documenting solutions
• collaborating with internal teams to support Oracle ERP operations.
• contributes to testing system updates and maintaining a knowledge base for recurring issues

This position is ideal for individuals looking to grow their career in ERP support, finance operations, or IT service management within a dynamic and fast-paced environment.

About You

• Must be college graduate of Finance, Accounting or another related course.
• Required skills: finance (AR, AP, FA, CM) and Oracle Fusion or other similar system
• At least 1 to 3 years of relevant work experience is required.
• Should have a background both in finance and oracle support at least level 1 support.
• Requires strong communication skills, a foundational understanding of finance processes, and familiarity with Oracle ERP navigation.
• This position is ideal for individuals looking to grow their career in ERP support, finance operations, or IT service management within a dynamic and fast-paced environment.
• Open to work in a hybrid work setup based in Makati City.