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Opex Lead (Fraud + Ops Controls), SPX Express

spx express
5-8 Years
Philippines, Manila
  • Posted 15 days ago
  • Be among the first 10 applicants

Job Description

Job Description

Job Description

  • Business Controls & Risk Management
  • Lead root-cause analysis and develop scalable solutions to prevent recurring driver/merchant/buyer fraud and operational risks.
  • Own and improve operational controls across key marketplace processes.
  • Identify control gaps and process weaknesses that impact cost, profitability, and marketplace performance.
  • Develop preventive and detective controls to reduce financial leakage and improve operational governance.
  • Establish reporting mechanisms to track fraud exposure, losses, operational risks, and control effectiveness.
  • Partner with Finance and Operations teams to evaluate business impact and prioritize improvement initiatives.
  • Marketplace Efficiency & Cost Optimization
  • Analyze key marketplace cost drivers and identify opportunities to improve operational efficiency.
  • Own initiatives to optimize Cost Per Order (CPO), operational costs, and marketplace profitability.
  • Analyze drivers of fare increases, incentives, subsidies, cancellations, refunds, and operational expenses.
  • Identify opportunities to improve marketplace efficiency through process improvements, policy changes, and better controls.
  • Partner with Operations, Finance, Commercial, and Product teams to develop strategies that reduce costs while maintaining customer and partner experience.
  • Conduct business analysis to understand trade-offs between cost, growth, service quality, and marketplace health.

Requirements

Qualifications

  • Bachelor's degree in business, Economics, Finance, Engineering, Operations Management, Data Analytics, or related fields.
  • 5–8 years of experience in marketplace operations, strategy & operations, fraud management, business controls, risk management, consulting, or operational excellence.
  • Strong experience analyzing operational metrics, identifying cost drivers, and developing efficiency improvement strategies.
  • Experience managing or influencing marketplace metrics such as Cost Per Order (CPO), incentives, subsidies, fares, operational costs, and productivity.
  • Strong understanding of marketplace dynamics, including driver/rider supply, demand, pricing, incentives, and operational trade-offs.
  • Proven experience in fraud prevention, controls design, risk mitigation, or operational governance.
  • Strong analytical skills with proficiency in SQL, Excel, Tableau, Power BI, Looker, or similar tools.
  • Strong stakeholder management skills with ability to influence cross-functional teams.
  • Excellent problem-solving, strategic thinking, and communication skills.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Marketplace Operations
Employment Type:
Full time

About Company

Job ID: 151125485

Last Updated: 12-07-2026 07:51:09 PM
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