WELCOME BENEFITS, SERVED DAILY!From Day 1:freelunch, HMO, and full medical coverage.
#WeAreTGT in BGC: Great Place to Worku0026reg Certifiedu0026trade- Health & Wellbeing:HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition:24 PTOs (with conversion!), annual appraisals, awards, referral programs, company events
- Growth & Perks:Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location:Work inBGC (Day Shift!)
WHO WE ARE LOOKING FOR
What Youu0027ll Bring
(Experience)- Minimum of 3 years of experience in team management.
- Proven experience in operations management or a similar leadership role, with a strong track record of driving results.
- Proficient in creating clear and concise process documentation.
- Preferably holds a Bacheloru0026rsquos/College Degree in any field, IT preferably.
- Willing to work ON-SITE Day in our BGC site.
About You(Soft Skills)
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving skills and a strategic mindset.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong organizational and time management skills.
YOUR DAILY TASKS
People & Performance Management- Lead, coach, and motivate your team to perform at their best
- Monitor staff performance, quality, and efficiency
- Manage attendance and ensure KPIs are consistently met
- Provide regular feedback u0026mdash both positive and constructive
- Handle onboarding and training for new Philippines-based staff
- Review and support staff development through coaching sessions
- Maintain strong client relationships and performance alignment
- Communicate regularly with clients to ensure expectations are met
- Coordinate with AU managers and TGT departments for issue resolution
- Ensure end-of-shift procedures are completed smoothly
- Handle other operational tasks as assigned
Administration, Reporting & Documentation- Prepare and submit weekly or monthly activity reports
- Download and submit KPI reports to the TGT Operations Manager
- Maintain complete records for performance management, disciplinary actions, and timekeeping and attendance
Guide the team, wow the clients, and own the results.
Experience our seamless 100% virtual recruitment process. Apply today! 
