At least 2 years of Team Lead experience in BPO industry is required for this position.
Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus)
Experience handling retail account is a plus
Managing and presenting team performance
Knows how to do and conduct RCA
Amenable to work onsite: Ortigas or Gilmore Quezon City
Can start as soon as possible.
Functions:
Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints.
Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations.
Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and record retention.
Responsible for evaluating staff performance, coaching and orienting on the project overview.
Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for missing the data.
Responsible for maintaining the records of the completed work.
Responsible for creating and sending the operations daily status report to Supervisor or Operations Manager.
