About the Position
The Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.
Responsibilities
- Team Leadership: Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.
- Training & Development: Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.
- Impactful Communication: Act as a liaison between the team, clients, and management, conveying important information and decisions.
- Performance Management: Monitor team performance, report metrics, and identify high performers or areas needing improvement.
- Project Management: Coordinate and manage projects to ensure timely and budget-compliant completion.
- Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.
- Quality Assurance: Ensure team outputs meet company and client quality standards.
Requirements
- Proven experience in a leadership or supervisory role in a BPO setting
- Strong organizational and delegation skills
- Excellent problem-solving and communication abilities
- Leadership skills to manage time and handle conflicts
- Minimum of 3 years in Campaign or Account Management
- Experience managing multiple projects is preferred
- Experience with INBOUND and/or OUTBOUND Campaigns
- Strong sales background is an advantage
Experience
- Minimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.
- Experience handling multiple projects simultaneously is preferred.
- Proven experience with INBOUND and/or OUTBOUND Campaigns is required.
Competencies
- Excellent communication and interpersonal skills
- Knowledge of performance evaluation techniques and key metrics
- Proficiency in MS Office and business management software like CRM
- Ability to handle multiple tasks and priorities
- Detail-oriented with strong organizational skills
- Proactive, reliable, and responsible with attention to detail
If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils. Apply now to become a part of our growing organization and make a significant impact!
