Operations Team Lead

Operations Team Lead

Manila, Philippines

Permanent, Full Time, Hybrid

Competitive Salary + bonus and benefits

About Conexus MedStaff

At Conexus MedStaff, we don't just recruit healthcare professionals — we empower them to thrive.

We're a dedicated healthcare recruitment and staffing agency, that supports international registered nurses, U.S. nursing graduates, and international medical technologists to turn their dreams of a healthcare career in the U.S. into reality.

Our work changes lives — and strengthens communities.

Whether it's providing the support our candidates need to build successful, fulfilling careers or helping our clients deliver exceptional patient care, we're all in. We lead with purpose, guided by a commitment to ethical practices, excellence in care, and a deep belief in the power of diversity to drive innovation.

To improve community wellbeing by investing in and supporting healthcare professionals, ensuring stability, quality, and long-term impact for the patients and clients we serve.

Why We Do It

At Conexus, we believe that when healthcare professionals feel supported, valued, and inspired, they deliver their best. Our vision is clear: we are one team, driven by purpose, building better futures — one healthcare professional at a time.

Purpose of the role

The Team Leader – HCP Experience is responsible for leading and developing a high-performing customer service–led team that delivers an exceptional, compliant, and consistent experience to our Healthcare Professionals (HCPs) through their journey.

This role puts the individual first, balancing empathy and service excellence with process rigour, data-driven decision making, and continuous improvement. You will ensure day-to-day operational delivery meets agreed SLAs and KPIs, while also driving process optimisation, quality assurance, and team engagement within a global operating model.

Reporting into the International Operations Director, you will act as a trusted operational partner, supporting delivery, performance management, workforce planning, and stakeholder relationships across geographies.

What we're looking for

• Degree-level education or equivalent practical experience
• 5-8 years of experience in a similar role preferred
• Proven experience leading customer service or candidate-facing teams, ideally within a BPO, shared service, staffing, healthcare, or regulated environments
• Strong people leadership skills with a track record of developing high-performing teams
• Highly process-driven and analytical, with the ability to turn data into practical improvements
• Demonstrated experience in process improvement, operational optimisation, and quality assurance
• Experience working in or alongside offshore/BPO teams and global stakeholders
• Strong stakeholder management and relationship-building skills across functions and geographies
• Confident managing performance, conflict resolution, and change and has worked in a highly tech-enabled environment

Conexus MedStaff provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.