The Operations Systems ERP Supervisor supports the overall administration, maintenance, and optimization of the NetSuite system to ensure smooth daily operations. This role assists with user and role management, system configuration, saved searches, reports, and dashboards while providing first-level support to end users. Assists with documentation, training, and audit-related requirements to ensure effective and efficient system usage across the organization.
Key Performance Indicators
- Average response and resolution time meets SLA targets.
- Number of critical system issues or disruptions kept within agreed thresholds.
- Zero unauthorized access incidents or audit findings related to roles and permissions.
- On-time delivery of requested reports aligned with business requirements.
- Completion of testing and documentation for system changes before production release.
- Up-to-date system documentation covering key processes and configurations.
- Effective coordination with the external partners and cross-functional teams.
Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Accounting, or related field.
- 23 years of hands-on experience in ERP system administration.
- Strong knowledge of ERP modules, workflows, saved searches, reports, and dashboards.
- Understanding of internal controls, compliance, and audit requirements.
- Basic project management experience or familiarity with system enhancement projects.
