Operations Specialist

Company Description Teligent Systems Inc. (TSI) is a technology solutions provider focused on helping banking and financial services organizations drive effective digital transformation. With over 20 years of experience, TSI specializes in integrating offtheshelf platforms with custom-built solutions to address unique operational and business needs. The company partners with globally recognized providers such as WSO2, iexceed, Cyberbeat, electroNeek, and Axslogic to deliver capabilities in integration, open banking, digital experiences, payments, automation, and analytics. TSI also implements biometric, mobile, and browser-based systems for attendance, payroll, accounting, inventory, customer and HR management, and enterprise messaging. Beyond solutions delivery, TSI offers practical IT consulting, staff augmentation, and managed services to help clients optimize technology investments.

Role Description The Operations Specialist is a full-time on-site role based in Makati and supports day-to-day operational and administrative activities across Client projects and internal processes.

• Support User Acceptance Testing (UAT) for ATM, CRM, Channel Reconciliation, and other credit/debit card-related functions.
• Review and execute test cases, including GL mapping, report validation, reconciliation, and other system and process-related testing.
• Validate data and reports generated from the new Card Management System (CMS) and ensure accuracy and completeness of outputs.
• Review and validate credit card financial reports, reconciliation results, and related processes during UAT and system migration.
• Identify, document, and consolidate testing exceptions, discrepancies, and issues for discussion, resolution, and escalation to immediate officers and the Testing Team.
• Respond to queries and conduct necessary follow-ups regarding card transactions processed through the new CMS and other updated processes resulting from Project Rubicon.
• Support UAT documentation, including test results, issue logs, and other required testing deliverables.
• Provide subject matter expertise (SME) for credit card migration, system implementation, and testing activities involving the new card switch.
• Serve as SME for the bank's VISA scheme and support related testing, migration, and operational requirements.
• Collaborate with business, operations, technology, and testing teams to ensure successful implementation and transition of credit card functions and processes.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 1-2 years of relevant experience
• Previous work experience in credit card financial reporting, operations, financial planning, or related banking/financial services functions.
• Knowledge of basic accounting principles, with accounting experience in the banking industry considered an advantage.
• Strong knowledge of the VISA Scheme and credit card switch.
• Commercial knowledge and understanding of the credit card business.
• Experience working on financial system projects is an advantage.
• Advanced proficiency in Microsoft Excel and other MS Office applications; knowledge of MS Access is an advantage.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to communicate clearly and effectively.
• Highly detail-oriented, organized, and able to manage financial information accurately.
• Strong customer service skills and experience in a customer-facing environment are an advantage.