Supports general business operations by providing various administrative support activities as a generalist or in a combination of disciplines in the Administrative Services Function. Performs routine assignments in the entry level to a professional job progression.
The specialist role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs. He/she will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries. Initial assignments are likely to be project-based or limited duration for several months, with opportunity for exposure across a broad range of learning. Based on competencies developed during initial assignments, individual preferences, and business requirements, the Operations Specialist can build his/her career path on a dedicated team or business unit, or continue with rotational assignments across the scope of RELX businesses.
Accountabilities
- Ability to support any volume-based customer facing or back-office requirement as needed by the business
- Ability to provide customer support through email, chat or phone calls
- A good command of interpreting written English language.
- Ability to work well on own initiative and able to remain focused.
- Good organizational and time management skills with ability to meet deadlines.
- A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
- Confidence in asking questions and seeking validation.
Qualifications/Requirements
- Bachelor's degree in any field or has completed 2 years level in college without back subjects or incomplete units
- Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience
- At least 1-2 years BPO/shared service or relevant experience (under voice account/phone calls)
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Ability to work with deadlines
- Has great attention to detail and handle customers efficiently through phone calls
- Excellent English oral and written communication skills
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
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