The Operations Specialist is responsible for conducting accurate individual verification of the details provided by the candidate with the respective source (entities or institutions) in a timely manner within the agreed Service Level Agreement. The Operations Associate is responsible for updating the system on the status of the verifications conducted, including uploading the necessary documents related to the verification activity. The Operations Associate will also do all the necessary candidate chasing attempts to obtain necessary information/documents/requirements within client SLA and complete check verification.
Responsibilities:
Initiate checks in the GCM pool within 24-48 HRS from check order date
Complete verification requirements, close off checks and update/follow-up check on a timely manner
Develop and maintain good relationship with the Human Resource/Supervisor and Education/Professional POCs coordinating in most respectful and professional manner
Update verification checks with outmost integrity ensuring all details are true and factual as per records or supervisor comments
Handle confidential information with outmost care, knowing what is for verification disclosure and not
Chase candidate diligently and professionally on the needed requirements to complete check verification, as well as completion of Candidate Data Entry process for newly ordered cases in the system
Update contact cards of any information gathered while or before doing the verification
Qualifications:
Computer Literate, Basic computer skills
Above average written and verbal communication skills
Good interpersonal skills
High attention to details
Logical reasoning
Can work flexible hours
Open to senior high school graduate with experience
