What You'll Do
A successful
Vietnamese SpeakingOperations Specialist will be responsible for conducting accurate and timely verification of candidate information with various institutions and entities, ensuring all activities are completed within the agreed Service Level Agreement (SLA). This includes initiating checks, performing follow-ups, verifying submitted documents, updating the system, and communicating professionally with points of contact (POCs).
Responsibilities
- Initiate background checks in the GCM pool within 24–48 hours from check order date.
- Conduct verification of candidate information with accuracy and integrity—via email, phone calls, forms, or official channels using Thai native language.
- Ensure all verification attempts are completed correctly and documented fully.
- Upload all required documentation associated with the Thai verification process.
- Complete Thai verification requirements, close off checks, and update the system in a timely manner.
- Raise insufficiencies or missing information as soon as they are identified.
- Perform Thai candidate chasing attempts professionally to obtain required documents and complete the Candidate Data Entry process.
- Maintain respectful and professional communication with HR, supervisors, schools, and professional POCs.
- Handle confidential information with utmost care and discretion.
- Update contact cards and system notes based on information gathered during the verification process.
What You Will Need To Be Successful
- Bachelor's degree, but open to undergraduates with relevant experience
- Must be fluent in Thai and English (verbal and written). This is a key requirement.
- Must be currently residing within Metro Manila or nearby areas and must be residing in the Philippines.
- At least 1 year of experience in a corporate environment (BPO experience preferred).
What You May Need To Be Successful
- Proficient in basic computer applications (Microsoft Office, web browsers).
- Amenable to working on night shift or shifting schedules.
- Experience with inbound calls is recommended but not required.
Why Join Us at First Advantage
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company's culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
- Employee Impact Groups
- FA Cares volunteer opportunities
- Mentorship Advantage Program
- SOAR, award-winning manager development program
Additional Benefits Offered Include
- Competitive Salary Package
- HMO Benefits
- Free mental health consultation
- Hybrid work set up
Please note that a
valid NBI clearance is required for this role. Candidates must ensure it is available
as soon as possible to avoid delays in the hiring process.
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. 
