Operations Senior Manager

About the Company

MSC Mediterranean Shipping Company (MSC), is a global business engaged in the shipping sector. As one of the world's leading container shipping and logistics companies, MSC operates in more than 155 countries with a global network of offices, vessels, and dedicated professionals connecting businesses and communities across continents.

Founded in 1970, MSC is built on strong values of long-term relationships, trust, and entrepreneurial spirit. Our people are at the heart of everything we do, working together to deliver reliable, innovative logistics solutions that support global commerce.

Joining MSC means becoming part of a truly global organization committed to excellence, collaboration, and shaping the future of sustainable shipping.

About the Role

The Operations Senior Manager will play a critical role in ensuring the efficient, reliable, and compliant execution of vessel operations. This role requires a strategic and hands-on leader who can manage complex stakeholder relationships, drive operational excellence and reliability, and lead initiatives that improve service performance, cost efficiency, and operational resilience.

Responsibilities

1.Stakeholder Management Build strong relationship with:

• Port Authorities/Regulators
• Terminal Operators
• Government Agencies
• Key Customers

2.Strategic Leadership:

• Identify operational bottlenecks and improvement opportunities
• Support network expansion and service reviews
• Develop contingency plans for business disruptions
• Align local strategy with HQ

3.Operational Leadership:

• Oversee vessel operations, port calls and service performance
• Ensure schedule reliability
• Optimize vessel utilization by coordinating with commercial and logistics
• Manage KPI's of the team to meet yearly goal target

4.Monitor vendor contracts and tariffs

5.Negotiate service level agreements

6.Drive cost-reduction initiatives

7.Align cross functional teams

8.Ensure compliance with local and international maritime laws

9.Represent the company in industry forums and regulatory discussions

10.Team leadership:

• Build a high performing and accountable operations culture
• Coach team for succession planning
• Drive engagement and employee's morale

Qualifications

• Bachelor's Degree holder
• 5-10 years experience in shipping or logistics industry
• Exposure in vessel operations, terminal coordination and network planning
• Experience in handling compliance and regulatory reporting is an advantage
• Strong experience in managing government relations and key stakeholders
• Effective leadership and team management skills

Required Skills

• Strategic planning and execution
• Understanding vessel operations (stowage)
• Relationship management and negotiation skills
• High emotional intelligence
• Ethical leadership