The Operations Officer is responsible for overseeing, coordinating, and improving daily operational activities across local and international branches to ensure efficiency, consistency, and compliance with company standards. The role supports senior management by implementing operational strategies, monitoring performance, and ensuring seamless coordination among branches worldwide.
Key Responsibilities
Operational Management (Local & International)
- Oversee daily operations of both domestic and international branches to ensure smooth business continuity
- Implement standardized operational policies, procedures, and systems across all locations
- Monitor operational efficiency and ensure consistent service quality across regions
- Identify process gaps and recommend improvements to enhance productivity and cost efficiency
Global Coordination & Support
- Coordinate with international branch managers, regional heads, and support teams to align operational goals
- Assist in planning and executing company programs, incentives, launches, and events involving international markets
- Act as a central point of contact for operational concerns across multiple countries
Monitoring, Reporting & Analysis
- Track key operational performance indicators for local and overseas branches
- Prepare consolidated operational reports for senior management
- Ensure accuracy and timeliness of reports, documentation, and branch submissions
People, Process & Systems Management
- Support manpower planning and operational staffing needs in coordination with HR
- Assist in onboarding and training teams on standardized operational procedures
- Promote operational discipline, accountability, and continuous improvement across all branches
Compliance, Risk & Governance
- Ensure international branches comply with company policies, ethical standards, and applicable local regulations
- Identify operational risks across regions and recommend corrective and preventive actions
- Support internal audits, compliance reviews, and process standardization initiatives
Education
- Bachelor's degree in Business Administration, Operations Management, Management, or a related field
Experience
- Minimum of 3 years of experience in operations, administration, or multi-branch management
- Experience handling international operations, regional coordination, or cross-border teams is a strong advantage
Skills & Competencies
- Strong organizational, analytical, and reporting skills
- Excellent written and verbal communication skills
- Ability to coordinate with multicultural and geographically dispersed teams
- Proficiency in MS Office and operational reporting tools
- Strong problem-solving, decision-making, and leadership skills
- High attention to detail, integrity, and adaptability
