Operations Manager - Telco l Mandaluyong Site

At Fusion CX, we redefine customer experiences by merging innovative technology with a human-centric approach. Through advanced digital solutions and empathetic, personalized interactions, we deliver exceptional service across industries such as Telecom, BFSI, Healthcare, Retail, and more. Our AI-driven tools, machine learning, and automation empower us to anticipate customer needs and elevate service excellence. Operating in 15 countries with a diverse workforce of 20,000 professionals, we bring localized insights to provide impactful, regionally relevant solutions. Join us as we combine human empathy with cutting-edge technology to transform the future of customer engagement.

Fusion CX is seeking a full-time Operations Manager at our Mandaluyong Site for the Telco vertical. In this on-site role, you will lead and oversee the operational performance of your team to meet or exceed client expectations. Core responsibilities include managing day-to-day team operations, developing strategies to enhance efficiency, tracking performance metrics, and fostering a high-performing team environment. You will also be responsible for overseeing and improving processes, providing leadership, and ensuring adherence to quality and compliance standards.

• Strong leadership and team management skills, with a proven ability to motivate and guide staff performance
• Operational management expertise, including process optimization, resource allocation, and adherence to key performance indicators (KPIs)
• Communication skills, both written and verbal, for effective team coordination and client dealings
• Problem-solving, decision-making, and critical thinking capabilities for resolving challenges and improving operations
• Familiarity with the Telecom industry and experience in managing telecom-related projects or operations is a plus
• Proficiency in data analysis tools, reporting, and basic understanding of automation processes
• Bachelor's degree in Business Administration, Operations Management, or a related field