Operations Manager

Job Description – Operations Manager (Treasury Management Technical Support)

Summary:

The TM Technical Support Operations Manager shall be responsible for end-to-end delivery of Treasury Management technical support operations, ensuring service excellence, compliance, risk mitigation, and achievement of business objectives.

Duties and Responsibilities:

Under minimum supervision, performs a variety of assignments that are complex and require extensive knowledge of company and/or department procedures.

• Oversees daily operations for Treasury Management technical support teams.

• Drives performance against SLAs, KPIs, customer experience, and compliance requirements.

• Manages team leaders, quality, training, and support functions.

• Ensures consistent application of policies, procedures, and risk controls.

• Partners with stakeholders to manage change, process improvements, and new product rollouts.

• Reviews operational data, trends, and risks to drive corrective actions.

• Ensures appropriate handling and escalation of fraud and high-risk activities.

Basic Qualifications:

• Strong operational and people management skills

• Excellent communication and stakeholder management abilities

• Ability to manage complex, multi-team environments

• Strong analytical and decision-making skills

Preferred Qualifications:

• Prior operations management experience in a call center or BFS environment for 4 years or more

• Financial Industry experience and/or

• Treasury Management or Banking Operations exposure