Primary Purpose Of Role
The Operations Manager is responsible for:
- Overseeing the day-to-day operations of the office, ensuring a professional, engaging, and productive work environment.
- Providing leadership, operational coordination, and people support to ensure the smooth running of the office and an exceptional employee experience.
- Championing and embedding company culture, values, and communication within the team.
- Acting as the key liaison between the office and Melbourne Support Office leadership teams.
Key Result Areasand Responsibilities
- Leadership, Communication & Collaboration
- Lead, motivate, and support team members to foster a high-performance, collaborative culture.
- Act as the local point of contact for leadership, representing company values and fostering open communication across teams.
- Support collaboration between the Operations and Melbourne Support Office departments.
- Provide regular feedback to functional Line Managers on observed performance, behaviour and engagement.
- Identify and escalate risks or emerging issues to the leadership team.
- Act as the primary point of contact for all general staff queries.
- Communicate and help implement company-wide policies, announcements, and initiatives at the local level.
- People & Culture
- Identify top talent within the team and partner with the BPO and functional line manager to develop individual growth and development plans.
- Coordinate engagement and wellbeing initiatives in partnership with the People & Culture team.
- Oversee onboarding of team members, including coordination and facilitation of welcome packs, photos, induction sessions, and cultural integration.
- Partner with Melbourne Support Office HR and Talent Acquisition teams to support with local hiring, onboarding, training, and retention initiatives.
- Escalate and document attendance matters appropriately.
- Office Operations
- Oversee the smooth running of day-to-day operations, including facilities, supplies, and vendor relationships.
- Manage budgets and general office management.
- Proactively monitor office maintenance needs and coordinate all repairs and improvements in a timely manner.
- Source and maintain vendor partnerships with a focus on value and cost efficiency.
- Provide logistical and administrative support to local leaders and visiting executives from the Melbourne Support Office.
- Support team processes such as compliance tracking, timesheets, and basic documentation as needed.
- Continuous Improvement
- Identify and implement process, efficiency, and culture improvements within the team.
- Identify opportunities to support Melbourne Support Office with broader operational tasks.
Prerequisite Skills
Key Skills,Qualifications & Experience
- Strong interpersonal skills with the ability to build relationships at all levels.
- Excellent written and verbal communication skills in English.
- Proven organisational skills and attention to detail.
- Leadership capability and the ability to foster a positive, high-performing team culture.
- Proactive problem-solving and decision-making abilities.
- Comfortable working independently in a fast-paced, dynamic environment.
- High level of discretion, professionalism, and cultural awareness
Education/Qualifications/Memberships
- Bachelor's degree in Business Administration, Human Resources, Management, or related field (preferred).
- Formal training or certification in office administration or HR (advantageous).
Preferred Experience
- Minimum 35 years experience in operations management.
- Experience working in an international or shared service environment, desirable.
- Prior experience managing office setup, procurement, and vendor relationships.
- Exposure to HR partnering and processes, desirable.
