Make that bold move today! Join Concentrix as a Senior Operations Manager!
What you need
- Must have at least 3 years SOM experience
- Have handled at least 150 FTEs
- Should have Technical and Customer Account background experience
- Must be willing to work on-site in Cebu and able to work on shifting schedules.
- Strong analytical, problem solving and general troubleshooting skills
- Ability to communicate technical issues in non-technical terms
- Able provide customer and technical support to customers through inbound phone, chat and email requests
What will you be doing
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development and performance management
- Provide written performance appraisals
- Act when necessary as a problem solving escalation point for Supervisors and front line RAs
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
- Identify and oversees program/problem resolution
- Maximize potential of subordinates through coaching, development and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
