Operations Manager - Property Investment

JOB DESCRIPTION: Operations Manager Property Investment

• Identification
  
  

Title of Position: Operations Manager

• Organizational Association
  
  

Reports to: Assigned client and Officium Operations Manager

Coordinates with: Client, Operations Manager and or relevant persons within the department

About Officium

Welcome to Officium, your trusted operations as a service provider dedicated to helping small to medium-sized businesses achieve remarkable growth through offshoring, digitalisation, and automation. Our mission is simple yet powerful: to transform organisations by streamlining processes, providing complete transparency, and guiding your business's digital transformation journey.

At Officium, we understand the challenges faced by businesses in scaling their operations effectively. That's why we offer tailored solutions that allow you to focus on your core competencies while we handle the rest. Through process mapping, we unlock hidden efficiencies, empowering your business to operate seamlessly and with optimum productivity.

Transparency is at the core of our values. With Officium, you can experience complete visibility into your business processes and operations. We believe that a well-informed partnership yields the best results, which is why we are committed to providing you with comprehensive insights into your digital transformation journey.

About The Client

We are a property investment network, specialising in sourcing, packaging, and selling investment deals to our clients. Our operations span multiple teams across marketing, due diligence, compliance, accounts, and community management. We operate remotely with a strong focus on collaboration, systems, and process efficiency.

We are seeking an experienced Operations Manager - Property Investment to oversee daily operations, ensure quality control, and support business growth. This is a hands-on role initially, with the opportunity to delegate and expand responsibilities as the business scales.

Role Overview

The Operations Manager is the central point of leadership for all business operations. You will oversee workflows, maintain quality standards, oversee finance, admin reviews, manage community operations, and provide strategic guidance to founders. This role requires both operational discipline and the ability to identify opportunities for growth and improvement. You will be responsible for managing the team in marketing, due diligence, compliance, and accounts, as well as taking ownership of webinars, promotions, and operational workflow.

Key Responsibilities

Webinar & Event Management

• Lead webinar setup and execution, including technical setup, promotion, registration management, and follow-up communications.
  
  

Operations & Team Coordination

• Take ownership of the company's corporate mapping and SOPs, ensuring processes are documented and followed.
• Coordinate workflow across teams (marketing, due diligence, compliance, accounts, and community management).
• Mentor and train junior or lower-level staff as business operations scale.
• Act as the central liaison between teams, ensuring smooth communication and alignment.
  
  

Community Support & Member Operations

• Respond to private questions from community members quickly and professionally.
• Review deal posts and share suitable opportunities into relevant WhatsApp groups.
• Maintain and enforce Buy Box criteria so submissions meet community standards and investor requirements.
• Pause, reactivate, and manage member payments in Whop during transitions or changes in access.
  
  

Finance Admin & Quality Review

• Review and approve invoices from team members and suppliers for accuracy and completeness.
• Review and approve invoicing and renewal chasing for Become Compliant.
• Handle ad-hoc customer questions related to invoicing, renewals, and service queries.
• Conduct quality review of outputs from marketing, due diligence, and accounts teams to ensure high standards.
  
  

Due Diligence & Deal Support

• Support the Due Diligence team by answering deal queries, clarifying strategy, and assisting in resolving blockers.
• Review deals for suitability for Premium Investors, ensuring they meet quality, criteria, and risk expectations.
• Chase internal team members and sourcers for updates, missing info, and next steps to keep deal progression moving.
• Monitor issues, test changes, and document workflows so they're reliable and repeatable.
  
  

Strategic & Business Growth Support

• Assist founders in identifying areas for improvement and operational efficiencies.
• Provide strategic recommendations for business growth.
• Support planning and implementation of new processes, SOPs, and workflows.
  
  

Personal Attributes

• An opportunity thinker who sees potential for growth in every situation.
• A confident and professional communicator with strong influential skills.
• A selfstarter capable of taking initiative without constant supervision.
• Driven by innovation, improvement, and achieving measurable results.
• Proactive problem-solver with a can-do attitude.
• Willingness to handle both hands-on tasks and strategic responsibilities.
• Motivated by efficiency, team growth, and business performance.
  
  

Qualifications And Skills

• Minimum 5 years experience in the UK property industry, with strong working knowledge of deal sourcing, due diligence, investor expectations, and the operational realities of property businesses.
• Fluent English (reading, writing, speaking) with a strong ability to understand English context, nuance, and intent across emails, calls, content, and community/client communications.
• Strong business acumen, with the ability to implement processes, review outputs, and maintain quality.
• Experience with the UK property is a MUST.
• Experience with webinar execution, digital marketing coordination, and event promotion.
• Strong analytical thinking and strategic problem-solving skills.
• Demonstrated ability to build and maintain business relationships.
• Confident in negotiating deals and identifying new opportunities.
• Experience managing market budgets and improving operational ROI.
• Comfortable handling clients directly, improving service and delivery proactively.
• Excellent collaboration skills across multidisciplinary teams (development, marketing, etc.).
• Strong leadership abilities with experience in building and scaling teams.
• Excellent communication skills, both written and verbal.
• Highly organized, proactive, and detail oriented.
• Willing to work onsite at our BGC office and during UK time hours
  
  

Why This Role Matters

This Operations Manager role is critical to the smooth running and growth of the business. The role acts as the central point of coordination across teams, ensuring processes are followed, outputs meet high-quality standards, and workflows run efficiently across multiple teams. By overseeing quality reviews, finance/admin checks, community operations, and webinar management, this role frees up the founders to focus on strategy and growth. Beyond day-to-day operations, the Operations Manager also supports the business by identifying opportunities for improvement, implementing effective systems, and contributing to scalable growth, making this position essential for the ongoing success of the company.