Operations Manager

Job Summary

Operations Manager are responsible for overseeing the collection efforts of an organization, ensuring that the company recovers its debts in a timely manner. They also develop and implement strategies to increase the effectiveness of the collections process.

Job Description

• Responsible for the endorsement and pull out of delinquent accounts to/ from 3rd party collection agencies
• Assist on RO's concerns and inquiries (Reports, Accounts etc.)
• Train and support Supervisor in handling team members
• Set targets and monitor performance of the collections team
• Responsible for monitoring of daily payments, posting to collection system and providing selective to agency
• Monitoring on daily, weekly and monthly report
• Make a quarterly performance appraisal of Supervisor
• Daily/Weekly/Monthly consolidation of MIS reports of in-house or external collectors
• Responsible for sending collection reminder SMS and Email blasts to current accounts
• Report on collection activity and accounts receivable status
• Resolve high-level disputes or complaints regarding collections practices
• Implement quality assurance measures for products/services and monitor production KPIs
• Prepare and present reports on collection activities and progress
• Back up trainer
  
  

Requirements

• Must have experience as Operation Manager
• Currently working in retail credit or 3rd party's agency Minimum of 5 years of experience in collections or a related field,
• With at least 3+ years in a leadership role.
• Must have experience in managing a team with at least 20+ FTEs