The Operations Manager will oversee the day-to-day operations of all pastry/bakery branches to ensure excellent product quality, efficient processes, and outstanding customer service. This role is responsible for managing store performance, ensuring compliance with operational standards, supervising branch personnel, and supporting business growth initiatives. The Operations Manager will work closely with the Production, HR, Training, and Finance departments to maintain smooth and profitable operations.
- Oversee day-to-day store operations across all bakery/pastry branches to ensure consistent quality and excellent customer experience.
- Implement and monitor standard operating procedures (SOPs) for store operations, product preparation, food handling, and sanitation.
- Manage branch performance, including sales targets, inventory management, cash control, waste reduction, and staffing.
- Conduct regular fieldwork and branch visits to evaluate store conditions, employee performance, customer service, and compliance with company standards.
- Support branch teams in resolving operational issues and provide guidance on improving efficiency and service quality.
- Coordinate with Production and Supply Chain teams to ensure timely delivery of ingredients, products, and materials.
- Analyze operational data, sales reports, and KPIs to identify improvement areas and implement corrective actions.
- Lead new store openings, including manpower planning, training coordination, and readiness checks.
- Foster a positive and motivating work culture by guiding and coaching branch managers and supervisors.
- Ensure compliance with local laws, food safety standards, DOLE guidelines, and other regulatory requirements.
- Collaborate with Marketing for promotions, campaigns, and product launches.
- Prepare operations reports for management and recommend strategies for sales growth, cost control, and operational excellence.
Qualifications
- Bachelors degree in Business Administration, Hospitality Management, Operations Management, or related field.
- At least 5 years of experience in Operations Management, preferably in a bakery, caf, restaurant, or retail F&B environment.
- Strong leadership and people management skills, with experience handling multiple branches or locations.
- Solid understanding of food service operations, inventory control, food safety standards, and customer service.
- Strong analytical and problem-solving skills; able to interpret data and apply insights to improve business performance.
- Excellent communication, interpersonal, and decision-making skills.
- Willing to conduct regular fieldwork and branch visits across various locations.
- Proficient in MS Office, Google Workspace, and POS/store operations systems.
- Highly organized, proactive, and capable of working under pressure.
