FREE MEALS AND SNACKS ON US!Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats!
#WeAreTGT: Great Place to Worku0026reg Certifiedu0026trade
- Health & Wellbeing:HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location:Work in BGC, Alabang, and Eastwood (Day and/or Night Shift!)
YOUR DAILY TASKSTeam Management- Mentor and guide team members to ensure they have the tools, skills, and support needed to succeed.
- Conduct regular one-on-one sessions with direct reports to review performance, provide feedback, and discuss career growth.
- Drive performance management by setting clear expectations, monitoring progress, and ensuring timely completion of tasks.
- Address issues promptly through coaching, corrective actions, and continuous action planning to achieve positive outcomes.
- Implement staff retention strategies to maintain engagement and alignment withTechno Global Teamvalues.
Operational Management- Oversee the onboarding process for new hires u0026mdash including operational setup, account credentials, and smooth transition to client accounts.
- Establish, monitor, and ensure adherence to internalKPIsandSLAs, providing regular performance and issue reports with recommended actions.
- Ensure all customer support interactions meet company standards and client expectations using the approved tools and processes.
- Maintain strong client relationships by ensuring satisfaction, consistent communication, and proper team coverage during operational hours.
- Collaborate with clients and internal teams to manage objectives, resolve issues, and identify opportunities for process improvement.
- Work closely with other Operations Managers and department heads to meet service improvement goals and ensure both client and employee retention.
THE IDEAL CANDIDATE- At least 5 years of experience in operational management, preferably in BPO setting.
- Proven experience inteam and operations management, preferably in a client-facing or BPO environment.
- Strongleadership, coaching, and performance managementskills with the ability to motivate and develop team members.
- Excellentcommunication, problem-solving, and client relationship managementabilities, with a track record of meeting KPIs and SLAs.
- Available on multiple sites and shifts (MDC100 - Eastwood, Ecotower - BGC and Aeon Center - Alabang) morning and night shift.
Experience our seamless 100% virtual recruitment process.Apply anytime, anywhere!
