The DO 174 Operations Manager is responsible for overseeing end-to-end operations of janitorial and facilities cleaning accounts, ensuring full compliance with Department Order No. 174, client satisfaction, and efficient manpower deployment. The role focuses on operational excellence, service quality, workforce management, and regulatory compliance across multiple client sites.
Key Responsibilities:
1. Operations Management
- Oversee daily operations of all janitorial and cleaning service accounts
- Ensure proper deployment of manpower based on client requirements and SLAs
- Monitor service delivery standards (cleanliness, sanitation, maintenance)
- Conduct regular site visits and operational audits
- Implement process improvements for efficiency and cost control
2. DO 174 Compliance & Labor Standards
- Ensure full compliance with DO 174 regulations and contractor obligations
- Monitor adherence to labor standards (minimum wage, benefits, OT, rest days)
- Coordinate with HR for proper documentation (contracts, payroll, statutory compliance)
- Ensure readiness for DOLE inspections and client audits
- Maintain updated compliance records and reports
3. Client Management
- Serve as primary point of contact for assigned clients
- Conduct regular client meetings and performance reviews
- Address client concerns, complaints, and service gaps promptly
- Ensure achievement of agreed service level agreements (SLAs)
- Identify opportunities for account growth and expansion
4. Workforce Management
- Oversee supervisors, team leaders, and deployed janitorial staff
- Ensure proper scheduling, attendance monitoring, and discipline
- Support recruitment team in manpower fulfillment
- Handle employee relations issues, grievances, and disciplinary actions
- Drive employee engagement and retention initiatives
5. Quality Assurance & Safety
- Implement cleaning standards, procedures, and checklists
- Ensure proper use of cleaning equipment, chemicals, and supplies
- Enforce occupational safety and health standards (PPE, safety protocols)
- Conduct training on cleaning techniques and safety procedures
- Monitor compliance with client-specific sanitation standards
6. Financial and Administrative Oversight
- Monitor account profitability and cost efficiency
- Review billing, payroll, and operational expenses
- Ensure accuracy of timekeeping and payroll inputs
- Coordinate with finance for billing and collections follow-up
Qualifications
- Bachelor's degree in Business Administration, HR, Hospitality Management, or related field
- Minimum 3–5 years experience in janitorial, facilities management, or manpower services
- At least 2 years in a supervisory or managerial role
- Strong knowledge of DO 174, labor laws, and contractor compliance
- Experience handling multiple client sites and large manpower deployment
- Familiarity with cleaning standards, chemicals, green cleaning and equipment
- Strong leadership, problem-solving, and client management skills
- Excellent communication and interpersonal skills
Preferred Qualifications
- Experience handling retail (malls, supermarkets), offices, or industrial accounts
- Background in facility management or housekeeping operations
- Exposure to DOLE audits and compliance documentation
Key Competencies
- Operations Leadership
- Client Relationship Management
- Compliance and Risk Management
- Workforce Planning
- Problem Solving and Decision Making
- Attention to Detail
