Job Title: Operations Manager (BPO - Financial)
Skills: Strategic planning and execution of business operations
Experience: Overall work experience of 8 years with at least 2 years experience in a Managerial role with background in Customer Service Program in a BPO setting; should have handled a team of at least 500 FTEs; hardcore operations experience is a must
Location: Alabang, Muntinlupa City
We at Coforge are hiring a Manager of Operations with the following skillset:
- Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
- Utilizes a high degree of independence and problem solving.
- Assists in formulating and implementing changes in policies and procedures that impact not only the department but other areas within the organization as well.
- Experience with Microsoft office products (Access, Word, Excel, PowerPoint and Outlook)
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Must be an expert in call center functions, processes and procedures and systems.
- Strong staff development skills and leadership ability. Ability to lead a high performing customer focused team.
- Initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
- Ability to multi-task and be flexible.
- Excellent organization and project management skills.
