Job Title: Operations Manager - BPO
Experience: Minimum 6 years
Location: Cebu City
Skills and Experience:
- Excellent written and oral communication skills
- 6+ years of experience in a leadership role for contact centers, Mortgage Domain
- Must have experience in US Mortgage.
- Strong information analysis and ability to interpret capabilities (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
- Exceptional problem solving, task prioritization, follow-up, and quick learner
- Ability to work in a fast-paced, high-pressure environment with dedication, passion, and motivation
- Good exposure to MS Office (Excel and PPT)
- Confidence and skillful negotiating skills
- Experience starting up a new business in BPO preferably in BFSI industry a plus
- Able to work either in Mandaue or Cebu City site.
Qualification:
- Bachelor's degree in business, finance, or other related fields.
