We are seeking a Mall Operations Manager to oversee the day-to-day operations of Arca South. The role ensures seamless mall operations, excellent customer experiences, and a thriving business environment for our merchants. The role handles tenant relations and supports the mall's facilities management, security, housekeeping, and sustainability initiatives.
Key Responsibilities
Strategic Management & Planning
- Support the General Manager in the formulation, planning, monitoring, and evaluation of the overall/top-line objectives, goals, strategies, measure,s and initiatives of his/her specific mall assignment.
- Monitor and evaluate operational performance and recommend improvements.
Mall Operations Oversight
- Help manage day-to-day operations across Engineering & Maintenance, Security, Housekeeping, Marketing Initiatives, CSR, and Sustainability.
- Conduct regular mall inspections to ensure safety, cleanliness, and compliance.
- Facilitate merchant orientations and strengthen merchant relations.
- Monitor cost-saving and sustainability initiatives.
- Help ensure timely renewals of permits, licenses, and regulatory requirements.
People Leadership
- Supervise, coach, and mentor Associates and Associate Managers.
- Drive employee engagement, performance feedback, and recognition.
- Assist in onboarding, training, and career development of subordinates.
Stakeholder Management
- Act as liaison with executive management, merchants, government partners, and customers.
- Ensure smooth handling of disputes, incidents, and media relations.
Other Functions
- Perform management-mandated tasks and special assignments.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related course.
- At least 6 years of experience in Operations Management within retail or property management.
- Proficient in MS Office (Word, Excel, PowerPoint, Visio) and ERP systems (SAP/Oracle).
- Strong communication, negotiation, presentation, and facilitation skills.
- Skilled in project management, planning, people leadership, and problem-solving.
- Solid understanding of financial and business operations.
- Strategic, results-driven, process-oriented, and adaptable to complex challenges.
