? Operations Manager [100% Remote]

This role is for the person who:

• Loves building structure, clarity, and smooth operations behind the scenes
• Enjoys diagnosing operational gaps with systems, process, and documentation to help design improvements so our Accounting Team deliver work that is accurate, on-time, and well-coordinated
• Thrives in a tech-forward, growing environment where continuous improvement is encouraged

Starting CA$1,5K - depending on your location and experience.

To support our continued growth, this is an active position we're currently recruiting for.

About UpCounting

We're a fully remote, tech-powered firm helping eCommerce and digital-first businesses scale with confidence.

Our team spans multiple countries, and we leverage async work to give everyone space for deep, meaningful focus.

We use smart systems and automation to drive high-quality, efficient work across every department.

We prioritize a respectful, collaborative environment where people enjoy the work, feel supported, and have space for life outside of it.

We value autonomy and trust our team to lead with ownership and care.

We're growing intentionally and we're looking for an Accounting Operations Manager who can elevate how our team works and our tech stack.

What You'll Be Doing

You'll play a critical role in ensuring our operations run smoothly across tools, timelines, files, and people:

• Review workflows and identify process gaps or optimization opportunities across the delivery cycle
• Evaluate accounting and data tools, scout new technology, and recommend the best solutions
• Manage client onboarding capacity, timing, and budget to ensure new clients start smoothly
• Track KPI's, such as client and person-level responsiveness and speed-to-close to keep delivery efficient
• Train the team on workflows, tools, and process updates to ensure strong and consistent execution
• Maintain and implement SOPs so workflows are consistent, clear, and up to date
• Monitor team capacity, identify overloads or spare bandwidth, and surface upcoming hiring needs

What You Bring

4+ years of experience in operations, project coordination, or practice management

Exceptional organization, attention to detail, and follow-through

You're a tech wizard and very comfortable with new software

Clear communicator who can collaborate with accountants, managers, and leadership

Self-starter mentality, proactive in fixing problems before they become fires

Bonus if you have:

Experience in an accounting firm or multi-client environment

Familiarity with accounting workflows and tech (month-end processes, deadlines, client transitions)

Perks and Benefits

Because great work deserves a great place to do it.

Work From Anywhere

We care about outcomes, not where you log in from; please note that this role requires you to align fully with EST hours 9am - 5pm.

Paid Time Off

Enjoy PTO, Me Days, local statutory holidays, and company-wide year-end closure.

Grow With Us

We promote from within based on strong performance and operational excellence.

Continuous Learning

We invest in your growth training, tools, and process development.

Fair, Sustainable Compensation

Compensation aligned with your experience and local market.

Your Journey at UpCounting

Your First Week

Meet your team, complete onboarding modules, and get fully set up in our tools and workflows.

Month 1

You'll begin managing operational workflows with confidence and clarity.

In 3 Months

You'll be the key point of coordination for the accounting team, leading improvements and being the person others rely on.

Curious About Our Values & Culture

Our values are built around excellence, autonomy, respect, and curiosity

You can learn more on our Careers Page.

How We Hire

Our process is transparent, straightforward, and human:

1 Apply via Typeform: quick intro + short video

2 Intro interview with People Ops

3 Assessment: a short practical task reviewed by our team

4 Final interview with Hiring Manager

5 Offer: if it's a mutual fit, we move quickly

No cover letter needed, just tell us what drew you to UpCounting. Every application is reviewed by our People team we don't use AI to screen or assess candidates. Thoughtful hiring matters to us.