Operations & Finance Coordinator

We are looking for a versatile, detail-oriented Operations & Finance Coordinator to join our team. This role is the heartbeat of our daily business, bridging the gap between our clients, our logistics, and our financial health.

The ideal candidate is someone who balances a client-first mindset with the technical precision required for bookkeeping, banking, and accounts management.

• Order Processing & Logistics: Manage the end-to-end flow of orders, ensuring every delivery is accurate and reaches our clients on time. You will coordinate closely with the warehouse team and delivery partners.
• Customer Excellence: Act as the primary point of contact for all inquiries. You'll provide friendly, efficient, and knowledgeable service to our community of clients.
• Bookkeeping & Financial Reporting: Maintain clean, up-to-date financial records. You will be responsible for preparing monthly financial reports to help track our growth and performance.
• Accounts Receivable Management: Proactively manage our AR by monitoring outstanding invoices, sending friendly payment reminders, and ensuring all incoming payments are reconciled promptly.
• Banking & Reconciliations: Handle daily banking tasks, including monitoring bank feeds, reconciling statements against sales platforms, and ensuring all digital and manual transactions are accounted for.

• The Hybrid Professional: You have a rare mix of people skills and number skills. You are as comfortable chasing an overdue invoice as you are helping a client choose the right product.
• Tech-Savvy: You are proficient with cloud-based accounting software (like QuickBooks Online) and e-commerce platforms (like Shopify).
• Highly Organized: You thrive on systems and checklists. You never let a follow-up or a decimal point slip through the cracks.
• Integrity & Discretion: Given the nature of banking and financial reporting, you maintain the highest standards of honesty and confidentiality.

• 3 years of experience in Bookkeeping, Office Management, or a similar dual-function role.
• Proven experience in Accounts Receivable or Collections.
• Strong communication skills (written and verbal) for professional client interaction.
• Experience with digital payment gateways and online banking.