Operations, Executive

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing over 1,100 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe and the Middle East. Client focused and service oriented, we only employ individuals who are professionally minded, committed and able to demonstrate good interpersonal skills.

The Role

The operations executive provides execution-focused support to the operations manager in driving operational excellence, process improvement initiatives, reporting, governance activities, and operational projects across trident Philippines.

The role works closely with internal stakeholders to coordinate operational initiatives, maintain documentation, monitor progress of agreed actions, support reporting requirements, and assist with implementation of process and system improvements.

Under the direction of the Operations, Manager, the position is expected to take ownership of assigned work, manage priorities independently, and ensure actions are completed with minimal supervision.

Reporting Line

• Operations, Manager

Duties

Operational Improvement and Project Coordination

• Support operational improvement and transformation initiatives led by the Operations Manager.
• Maintain project plans, action logs, risk registers and implementation trackers.
• Coordinate project activities and follow up on agreed actions with stakeholders.
• Assist in documenting business requirements, workflows and process changes.
• Support implementation of approved process improvement initiatives.

Reporting and Operational Monitoring

• Assist to prepare, update and manage operational reports, dashboards and management information.
• Monitor operational metrics and update action trackers.
• Assist in identifying trends, recurring issues and areas for improvement.
• Support periodic reporting requirements for management and operational committees.
• Ensure reporting data is accurate and submitted on a timely basis.

Policies, Procedures and Documentation

• Assist to maintain and update SOPs, policies, procedures, user guides and operational documentation.
• Ensure version control and proper document management practices are followed.
• Assist in drafting process documentation arising from operational changes.
• Support ongoing review of operational procedures to ensure consistency and effectiveness.

Systems and Change Support

• Support testing of new systems, workflow enhancements and operational process changes.
• Document testing results, issues, resolutions and follow-up actions.
• Coordinate feedback from users during implementation activities.
• Assist in communication, training coordination and user adoption activities.
• Escalate issues requiring management intervention.

Governance and Business Support

• Support governance, risk management and business continuity initiatives coordinated by the Operations Manager.
• Maintain operational records and supporting documentation.
• Assist with internal audits, reviews and monitoring activities.
• Support onboarding coordination, operational training activities and employee engagement initiatives where required.
• Assist with other operational duties assigned by the Operations Manager.

Controls and Governance

• Works under the direction of the Operations Manager.
• Does not have authority to approve policy exceptions, operational control overrides, or significant process changes.
• Escalates operational risks, control issues and project concerns to the Operations Manager.
• Maintains confidentiality and complies with all internal policies and procedures.

Measures of Success

• Timely completion of assigned operational activities.
• Accurate and reliable reporting and documentation.
• Successful coordination and follow-through of operational projects and initiatives.
• Effective support of process improvement and change management activities.
• Well-maintained procedures, records and governance documentation.
• Positive stakeholder feedback regarding responsiveness, coordination and support

Skills and Knowledge

• Bachelor's degree in Business Administration, Management, Operations Management, or related field
• 3–5 years relevant experience in operations, project coordination, process improvement, reporting and administration
• Strong organizational and planning skills, analytical and problem-solving ability.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Strong communication and stakeholder coordination skills.
• Excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Accountable, solutions-oriented mindset, and a proactive can-do attitude.

Remuneration

An attractive compensation package will be based upon the successful candidate's relevant experience and overall suitability of the position.

How to Apply

Applications, which will be treated in the strictest of confidence, should include a full C.V. Please submit to:

• Title: Hiring Manager
• Office: Trident Trust Philippines
• Tel: +63 2 873 79300
• Email: [Confidential Information]

Alternatively, feel free to apply directly on LinkedIn through the job post.