We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Brief New role
Role: Operations CSR
Wages and conditions: Same as Marketing/Product
Skills: Strong Microsoft Suite Efficiency (Particularly: Word, Excel, Powerpoint, Sharepoint)
Communication skills, attention to detail, time management, self-motivation, data entry
IT set up: Same as Marketing/Product + PMS access - reduced access can be provided (i.e. not admin or can't download files)
Refer A Friend Program
- Checking Requests meet criteria
- Loading approved requests into Finance Spreadsheet
Operational Policy & Procedure Enquires
- Directing to Document Hub and linking relevant Guide / Cooee article
Closed Store Inbox Queries
- Returning message bank calls
- Sending prescriptions and patient data as requested
Debtors Reports
- Downloading Outstanding Debtors reports in Excel format
- Collating Data into Excel spreadsheet
Locums
- Sending requirement emails to Agencies
- Booking locums if they fit criteria provided
- Updating Booking Spreadsheet bookings and costs for labour management
- Collation of invoices for approval by RMs
- Corporate traveller access/usage for bookings
Optometrist setup
- User setup on PMS
- HICAPS / Defence Health preferred provider setup
- DVA setup
Onboarding Set up (data entry for new onboarding stores)
- Discount Codes set up
- 3rd party Codes Lens set up
- Updating New Account Numbers
- Updating Contact Lens Pricing
Document Hub Management
- Updating existing policies and procedures
- Updating naming and filing /management of document hub
Stocktake management
- Reporting on completion of tasks / Outstanding stores for stocktake tasks i.e. submission of dates, submission of reports
Manual reporting
- Reports for Regional Sales Managers
Join the A-Team and experience the A-Life!
