Job Title: Operations and Resource Manager
Remote - Philippines
US Core Business Hours - 8am-5pm EST/CST
Description:
The Operations & Resource Manager is responsible for strategic resource deployment, workforce planning, optimizing resource utilization, and ensuring effective operations while collaborating with Resource Managers & Operations personnel across business segments. This position involves analyzing data, providing key reports, and aligning staffing decisions with business needs.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Duties and Responsibilities:
- Executes strategic resource deployment, workforce planning, forecasting, utilization, and workload balancing for assigned team, ensuring optimal deployment of resources
- Leverages understanding of Enterprise practices to influence staffing decisions that balance workloads, optimize utilization, and promote flexibility, while providing diverse experiences for our consultants; incorporates consultants developmental needs and career interests into these decisions
- Analyzes data and metrics to identify key trends and issues, using this insight to make informed business decisions; delivers routine reports on staff availability, project backlog, and upcoming Salesforce opportunities; drives accuracy of data in all activities to ensure leadership reporting is complete and accurate
- Provides operational support to assigned teams, including NetSuite project setup and management, Salesforce assistance, and data requests while ensuring compliance with internal processes and guidelines
- Summarizes and presents critical information to practice leaders to drive strategic decisions and become an established business advisor
- Partners with Resource Managers across various business segments to optimize utilization across the organization through cross-sharing of resources; collaborates with other firm functions such as recruiting and human resources to effectively plan for new hires, performance concerns, resignations, etc.
- Understands operational processes executed across the Enterprise to be able to share knowledge and effectively execute intercompany transactions; contributes innovative ideas for streamlining and enhancing scalable processes, continuously improving team efficiency and support; mentors junior team members
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Desired Competencies:
- Accountable- Holds self and others accountable to meet commitments
- Collaborative- Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction
- Communicates Effectively- Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension; active listener to ensure clear understanding
- Customer Focus- Builds strong relationships and delivers customer-centric solutions
- Learning Agility- Demonstrates courage and a willingness to learn by proactively accepting or requesting participation with unfamiliar tasks or projects
- Optimize Work Processes- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals
- Resourcefulness- Identifies, secures, and deploys resources effectively and efficiently
Education and Experience:
- Bachelor's degree in Business, Finance, Accounting, or a related field
- At least 3-5 years experience in resource deployment and/or operations; experience within consulting or accounting professional services organization preferred
- Salesforce experience, NetSuite experience, and experience working with or deploying offshore team members and/or subcontractors preferred
- Strong proficiency in MS Office (Outlook, Word, PowerPoint); intermediate to advanced proficiency in MS Excel required
- Ability to manage competing demands, prioritize effectively, work with urgency, meet deadlines, and exceed expectations required
