Join Our Team at Lean Solutions Group (LSG)!
Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.
At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.
Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.
Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.
What you will be doing:
The Operations Analyst will support the resolution of duplicate stop fee discrepancies and ensure accurate EPC adjustments. This role is critical in maintaining data integrity through strict adherence to standard operating procedures (SOPs), consistent auditing practices, and thorough documentation. The ideal candidate is analytical, highly organized, and capable of managing high-volume, detail-sensitive tasks with accuracy and precision.
Key Responsibilities:
- Follow established SOPs to identify, investigate, and resolve duplicate stop fee discrepancies accurately and efficiently
- Perform EPC adjustments in accordance with SOP guidelines using the provided daily worklists
- Review and validate the daily tracker using prior day data to ensure continuity, completeness, and accuracy
- Process only entries with two valid and verified addresses, ensuring full compliance with process requirements
- For tickets initially flagged with two locations but found to have additional discrepancies upon investigation, mark them as unserved and document findings in a log for submission to the LMO team for periodic review and correction
- Update trackers with clear, concise, and accurate notes detailing actions taken and outcomes
- Conduct daily audits with layered checks to ensure scope accuracy, proper fee correction, and compliance with SOP standards
- Track, monitor, and report key performance metrics, including scope corrections, tickets processed, and time invested
- Maintain detailed and organized records of all actions to support transparency and audit readiness
- Identify recurring issues, trends, or gaps in the process and escalate opportunities for continuous improvement
- Collaborate with cross-functional teams (e.g., LMO, operations, and support teams) to resolve discrepancies and enhance workflow efficiency
Qualifications:
- Bachelor's degree in Business, Finance, Operations, or a related field (preferred but not required)
- Strong attention to detail with the ability to follow structured processes consistently
- Experience in operations, auditing, data analysis, or process-driven roles is preferred
- Proficiency in data tracking, reporting, and documentation tools (e.g., Excel, Google Sheets)
- Ability to manage time effectively and handle multiple tasks or tickets in a fast-paced environment
- Strong analytical, problem-solving, and critical thinking skills
- Excellent written and verbal communication skills
