Job Overview
Our client is looking for a highly analytical, tech-savvy Operations Assistant to support the day-to-day performance of a multi-unit retail, restaurant, or hospitality operation.
This is not a traditional administrative assistant role. The successful candidate will work closely with operations and leadership teams to monitor performance, analyze operational data, build reporting tools and dashboards, identify trends, and help ensure multiple locations remain organized and accountable.
The ideal candidate has hands-on experience in retail, restaurant, food service, QSR, hospitality, or another multi-location environment and is highly proficient with Excel, Google Sheets, data analysis, dashboards, reporting, and AI tools.
You should be comfortable taking a loosely defined business problem, determining what information is needed, building a practical solution, and turning the resulting data into clear recommendations.
Schedule: Monday - Friday, Flexible within client's business hours (40 work hours per week)
Responsibilities
- Operations & Performance Support
- Support daily and weekly operational activities across multiple retail, restaurant, or business locations.
- Monitor key operational KPIs and identify locations performing above or below expectations.
- Review sales, labor, staffing, customer experience, productivity, and other operational metrics.
- Identify trends, inconsistencies, anomalies, and potential operational issues before they become larger problems.
- Prepare weekly and monthly performance reports and summaries for operations and leadership teams.
- Track operational initiatives, deadlines, action items, and follow-ups.
- Assist operations leaders with special projects and performance improvement initiatives.
- Consolidate information from multiple locations and departments into clear, actionable reporting.
- Help maintain accountability around operational priorities and outstanding deliverables.
- Data Analysis, Reporting & Dashboards
- Build and maintain advanced Microsoft Excel and Google Sheets workbooks.
- Develop dashboards and scorecards that make operational performance easy to understand.
- Combine information from multiple reports, spreadsheets, and data sources into usable reporting tools.
- Create and maintain formulas, pivot tables, charts, scorecards, trackers, and automated reporting processes.
- Analyze large datasets to identify patterns, trends, gaps, and opportunities.
- Translate complex data into concise, actionable insights for non-technical stakeholders.
- Maintain accurate, clean, structured, and organized operational data.
- Validate data and identify missing, inconsistent, or unusual information.
- Identify opportunities to automate repetitive reporting and administrative processes.
- Continuously improve existing reporting tools and workflows.
- AI, Automation & Technology
- Use AI tools to improve reporting, research, analysis, documentation, and operational workflows.
- Develop effective prompts and repeatable workflows using tools such as ChatGPT, Gemini, Claude, Microsoft Copilot, or similar platforms.
- Use AI to analyze information, summarize trends, organize data, generate reports, and improve team productivity.
- Identify opportunities to simplify or automate manual business processes using AI and other technology.
- Research and test new AI tools and technologies that may improve operational efficiency.
- Integrate AI into everyday research, analysis, documentation, and problem-solving workflows.
- Use technology creatively to reduce manual work and improve the quality and speed of operational reporting.
- Administrative & Project Support
- Maintain operational trackers, calendars, documents, and shared resources.
- Prepare meeting materials, reports, presentations, and follow-up documentation.
- Track commitments, deadlines, and action items across teams.
- Follow up with team members regarding outstanding deliverables.
- Organize information from multiple departments and locations.
- Support project coordination across operations, people, marketing, and other business functions.
- Assist with ad hoc research, analysis, reporting, and operational projects as required.
Requirements
- Previous experience supporting retail, restaurant, food service, hospitality, QSR, or multi-unit operations.
- Strong proficiency with Microsoft Excel and/or Google Sheets.
- Hands-on experience using Tableau to create, maintain, or analyze operational dashboards and data visualizations.
- Experience creating spreadsheets, dashboards, trackers, scorecards, and performance reports.
- Ability to identify patterns, trends, anomalies, and operational opportunities within data.
- High proficiency and comfort using AI tools in a professional environment
- Ability to work with limited direction and determine practical solutions to loosely defined problems.
Nice to have:
- Previous restaurant or QSR operations experience.
- Experience supporting multiple locations, stores, branches, or business units.
- Experience analyzing sales performance, labor costs and productivity, staffing levels, food costs, customer service metrics, customer feedback, store-level KPIs, and operational performance.
- Advanced Excel or Google Sheets skills, including pivot tables, XLOOKUP/VLOOKUP, advanced formulas, conditional formatting, charts and visualizations, data validation, and data organization/cleansing.
- Experience with additional dashboard and data visualization platforms such as Power BI or Looker Studio.
- Experience using AI to automate or improve business processes.
- Familiarity with POS systems, scheduling systems, workforce management platforms, restaurant reporting systems, or similar operational technology.
- Experience consolidating data from multiple systems or reporting sources.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
