Job Description Operations Executive
Tripla is a leading hospitality technology company providing AI-driven solutions that help hotels maximize revenue through smarter pricing, promotions, and direct distribution.
We are looking for a detail-oriented and proactiveOperations Executiveto support the Philippine market. This role is responsible for overseeing client onboarding, operational coordination, system configuration, and ongoing support to ensure smooth implementation and high client satisfaction. You will work closely with internal teams and hotel partners to ensure Tripla's solutions are properly deployed, maintained, and optimized.
TheOperations Executiveplays a critical role in ensuring operational efficiency, successful onboarding, and excellent aftersales support. You will coordinate implementation activities, configure Tripla's solutions (such as booking engine, chatbot, and review system), monitor account performance, and provide operational and technical assistance to clients.
Role & Responsibilities
Implementation & Onboarding
- Coordinate with hotel partners to collect onboarding requirements, documentation, and system access.
- Configure and set up Tripla products and services, including booking engine, chatbot, and review platform.
- Ensure accurate system setup aligned with client requirements and operational standards.
- Conduct client training sessions (virtual or onsite) to ensure proper system usage.
- Monitor onboarding timelines and ensure all implementation milestones are achieved.
- Facilitate smooth handover from Sales to Operations and ensure onboarding completion.
Operations & Account Management
- Monitor client accounts to ensure systems are functioning properly and efficiently.
- Maintain and update system configurations as needed.
- Ensure operational accuracy, including rates, promotions, and booking engine settings.
- Coordinate with internal teams (technical, product, and sales) to resolve operational issues.
- Maintain organized documentation of operational processes and client configurations.
Customer Support & Issue Resolution
- Serve as the primary point of contact for operational and technical concerns.
- Troubleshoot issues and provide timely resolutions or escalate when necessary.
- Track and document client requests, issues, and resolutions.
- Ensure timely follow-up and resolution of client concerns.
Client Relationship & Experience
- Build and maintain strong relationships with hotel clients and partners.
- Proactively follow up with clients to ensure satisfaction and optimal system usage.
- Identify opportunities to improve operational efficiency and client experience.
- Collect client feedback and coordinate with internal teams for continuous improvement.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Tourism, Communications, or related field.
- 12 years of experience in operations, onboarding, customer support, SaaS, or hospitality technology is preferred.
- Strong organizational and coordination skills.
- Excellent communication skills, both written and verbal.
- Detail-oriented with strong problem-solving abilities.
- Ability to manage multiple clients, tasks, and deadlines.
- Tech-savvy; experience with SaaS platforms, hotel systems, booking engines, or travel technology is an advantage.
- Customer-focused mindset with a proactive and positive attitude.
- Work Schedule:Must be willing to workmorning or mid shift, including flexibility to support Philippine clients and operational needs.
