Online Ticketing Agent (Customer Support)

Aspire Global Solutions

Philippines

1-2 Years

This job is no longer accepting applications

Posted 24 months ago

Job Description

Assist customers in planning and booking travel arrangements, including flights, accommodations, car rentals, and activities.
Provide personalized travel recommendations, itineraries, and destination information based on customer preferences.
Handle incoming inquiries via phone, email, or online chat related to travel reservations, changes, cancellations, and general travel advice.
Research and stay updated on travel industry trends, deals, and promotions to provide customers with the most current and relevant information.
Use booking systems and travel software to check availability, make reservations, and process payments accurately.
Collaborate with airlines, hotels, and other travel partners to secure the best rates and accommodations for customers.
Address and resolve customer concerns, complaints, and issues related to travel bookings in a professional and timely manner.
Maintain and update customer records, reservations, and itineraries with accuracy and attention to detail.
Ensure compliance with airline and travel regulations, including visa and passport requirements for international travel.
Work with customers to modify or reschedule travel plans, as well as handle refunds and cancellations in accordance with company policies.
Provide guidance on travel insurance options and assist customers in obtaining coverage if desired.
Upsell additional travel services or amenities, such as travel packages, travel insurance, and airport transfers, where applicable.
Assist with group bookings and travel arrangements for corporate clients or special events.
Collaborate with team members and travel experts to share knowledge, best practices, and recommendations for customer satisfaction.
Follow company guidelines for performance metrics, such as response times, booking accuracy, and customer satisfaction.
Adapt to changes in the travel industry and company policies, staying flexible and responsive to evolving customer needs.
Maintain a high level of customer service, professionalism, and product knowledge to enhance customer trust and loyalty.
Adhere to data privacy and security regulations when handling customer information.
Handle a variety of travel-related inquiries, from leisure travel to business travel, and from domestic to international destinations.